Chetan Bhansali

Professional Summary

• 18+ years of experience across Banking, Insurance, and Finance domains, with expertise in Solution Design, Business & Strategy Analysis, and Testing.
• Currently contributing to Barclays Technology India as a CBAP-certified Business Analyst (IIBA), sponsored by TCS.
• Proficient in Agile-DevOps frameworks including Scrum, DAD, and Scaled Agile methodologies.
• Proven experience in stakeholder management, resource optimization, process mapping, compliance documentation, and quality planning.
• Delivered value for clients across North America, Brazil, and the UK through effective requirement analysis and business process transformation.
• Skilled in implementing Lean Six Sigma and Value Stream Mapping (VSM) initiatives for continuous improvement.
• Strong communicator and problem-solver with demonstrated leadership in cross-functional and high-pressure environments.
• Adept Solution Architect with a history of designing scalable, innovative solutions to address complex technical and business challenges.

✅ Led end-to-end business analysis for a £10M UK Digital Banking transformation program at Barclays, resulting in successful rollout across mobile, web, and contact center channels using Microservices architecture.

✅ Managed and mentored a team of 8+ BAs/SAs across Customer Care and Account Servicing pods, improving requirement quality and delivery velocity by 30% through structured documentation and agile ceremonies.

✅ Designed target-state solution architecture for a payment servicing module, reducing API integration issues by 40% and enhancing user experience across self-service platforms.

✅ Implemented Lean Six Sigma-based process optimization, cutting manual operations by 50% and accelerating onboarding cycle time by 35% for a North American insurance client.

✅ Successfully managed stakeholder engagement across UK, Brazil, and North America, leading to 100% on-time sign-offs for project artifacts and reducing scope creep by 25%.

✅ Developed reusable process maps and user journey templates which standardized requirement documentation and cut BA onboarding time by 60%.

✅ Initiated and led business capability maturity assessment, aligning over 5 departments under a unified transformation roadmap and helping secure executive sponsorship for future-state implementations.

✅ Played a pivotal role in Agile transformation, training cross-functional teams on Agile-Scrum practices and improving sprint planning efficiency by 20%.

✅ Designed and facilitated over 50+ workshops and JAD sessions, helping business teams articulate complex requirements and gain consensus on solution scope.

✅ Managed regulatory compliance analysis for GDPR and PSD2-related changes, ensuring adherence with zero audit findings during external reviews.

• Analytical thinking and problem Solving capability
• Effective Communication Skills
• Negotiations and Conflict Management Skills
• Expertise in Training and Development
• People Management & Leadership
• Vendor & Stakeholder Management
• Strategic & Domain-Level skills in Banking and Insurance