Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier
Chetan Eklaspur

Chetan Eklaspur

Bangalore

Summary

Chetan is a results-driven Product leader with over 16 years of experience, including a decade in Product Management. Known for a proactive mindset and a strong sense of ownership, he is currently dedicated to building products that combat digital fraud through strategic risk-based decisions

Overview

17
17
years of professional experience
1
1
Certification

Work History

DIRECTOR RISK PRODUCTS

PAYTM
05.2023 - Current
  • Responsible for leading Acquiring Risk and Case Management charter, managing 4 member Product team.
  • Successfully automated Case Enrichment and Assignment workflows, leading to a 24% increase in case closure rates. Slashed closure time from over 3 days to an impressive 1.2 days."
  • Implemented robust Risk controls throughout the merchant lifecycle, viz ( Onboarding, Transaction, Settlement Risk ). there by reducing the Fraud by 200%
  • Contributed to the redesign of Merchant onboarding flow to reduce average onboarding time from 2 hrs to 4 mins.
  • Developed centralized dashboard to track the business performance for Leadership, Business and Product teams.

SENIOR MANAGER PRODUCTS

VISA
05.2022 - 05.2023
  • Led Visa's Payer Authentication product, driving product vision, setting priorities
  • Built an Insights and Analytics Product ground up providing end-to-end view for Merchants, contributing to fraud prevention and liability shift and taking appropriate actions
  • Oversaw the migration of existing customers from 3DS1.0 to 3DS2.0 across all geographies.

SENIOR PRODUCT MANAGER

OUTSEER (RSA SECURITY)
03.2020 - 05.2022
  • Led Outseer's Fraud Manager product, achieving measurable improvements in fraud detection while ensuring compliance with European Union PSD2 regulations
  • Rolled out new identity-based biometric authentication enhancements and successfully migrated customers to Cloud SaaS
  • Drove measurable fraud detection improvements in the product by an average of 5%
  • Experience in Migration of 10+ large customers from Hosted/on-Prem Product to Cloud SaaS Product
  • Worked closely with Engineering, Data Science, UX designers, technical writers, Research, Sales teams customers and customers facing teams to deliver the product's ongoing roadmap to the market.

SENIOR PRODUCT OWNER

ACCENTURE (AT&T CLIENT)
09.2010 - 02.2020
  • Led a team of 4 Product owners and responsible for end-to-end delivery of 20+ strategic, regulatory compliance, and business improvement projects for the Data Warehouse system
  • Build the Enterprise Mobility Data Platform ground up, integrating over 10+ upstream business systems.
  • Rolled out product feature to identify duplicate billing which resulted in cost savings of $1.06M
  • Achieved ~$6 M Annual cost savings and established a focused BI / Analytics Team of 4-5 members
  • Collaborated seamlessly with Consulting, Sales, and Technology teams,to develop impactful POCs in Blockchain, AI, and Mixed Reality. Played a key role in closing deals worth $15M.
  • Rolled out features like Top-ups, deals of the day, my buddy recharge, your last recharge details, Login, nearest showroom etc. for O2 Operator.

BUILD AND INTEGRATION LEAD

TELECA INDIA (NOKIA CLIENT)
05.2009 - 09.2010
  • As a Build, Release, and Integration Lead, successfully delivered five product releases, contributing to the development of notable mobile phones such as N96, N86, and N85

SOFTWARE ENGINEER

WIPRO TECHNOLOGIES (SAMSUNG CLIENT)
09.2006 - 05.2009
  • Designed and developed 2 Applications Quick-view and Mobile Search for Symbian Based Smartphones.

Education

Ex-MBA, PGCBM – Part Time -

XLRI Business School

B.E. in Electrical and Electronics -

B.V.B College of Engineering and Technology

Post graduate Certificate in Strategy and Leadership -

Institute of Product leadership

Skills

  • Product Management
  • Product Strategy
  • Stakeholder Management
  • Product Roadmap
  • Customer Empathy
  • Market Research
  • Risk Management
  • Agile/Scrum
  • Fraud Prevention
  • Change Management
  • Go-To Market
  • Blockchain

Certification

Certified Scrum Product Owner (CSPO)

Timeline

DIRECTOR RISK PRODUCTS

PAYTM
05.2023 - Current

SENIOR MANAGER PRODUCTS

VISA
05.2022 - 05.2023

SENIOR PRODUCT MANAGER

OUTSEER (RSA SECURITY)
03.2020 - 05.2022

SENIOR PRODUCT OWNER

ACCENTURE (AT&T CLIENT)
09.2010 - 02.2020

BUILD AND INTEGRATION LEAD

TELECA INDIA (NOKIA CLIENT)
05.2009 - 09.2010

SOFTWARE ENGINEER

WIPRO TECHNOLOGIES (SAMSUNG CLIENT)
09.2006 - 05.2009

Ex-MBA, PGCBM – Part Time -

XLRI Business School

B.E. in Electrical and Electronics -

B.V.B College of Engineering and Technology

Post graduate Certificate in Strategy and Leadership -

Institute of Product leadership

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