Chetan Gupta
Shift Incharge
Kanpur
Summary
Seasoned Executive Manager with a proven track record at Flipkart - Instakart Services Private Limited, excelling in operations management and employee engagement. Leveraged SAP and MS Excel to enhance workflow, achieving significant cost reductions. Skilled in staff training, I consistently drive team unity and productivity, ensuring top-tier customer satisfaction.
Overview
13
13
years of professional experience
Work History
Executive Manager- Last Mile Hub Operations
Flipkart - Instakart Services Private Limited
KANPUR NAGAR
09.2024 - Current
- Managing the daily operations of warehousing and logistics operations, delivering great customer-centric services.
- Total Ware House Space:- 5000 Square ft
- Total manpower: 70 (3 shifts).
- Total vehicles handled per month: 50+
- Managing Design Landing TAT for Inbound operation and maintaining the unloading Sequence as per design promise
- Ensuring the on-time outbound and dispatch of the vehicles.
- Identifying and/or solving operational issues with the teams by implementing continuous improvement and LEAN initiatives to strengthen team unity, goals, productivity, and results.
- As per the requirement, support interactions with external bodies (transportation authorities, fire and emergency departments, customs, etc.). To gain input, agreement, and approvals for actions.
- Generating tickets and maintaining constant communication with concerned teams to reduce pendencies and losses from my hub buckets.
- Ensuring proper implementation of 5S and maintaining basic operational hygiene on the floor.
- Responsible, regular reconciliation of inventories.
- Maintains a healthy relationship between inventory and the outflow of shipments.
- Ensuring no CPD breach due to MH operational issue.
- Ensuring the proper process of return shipments using FIFO.
- Handing a team of more than 50 FTC employees for smooth operations.
- Responsible for onboarding and contract closure of FTC employees, as per operational requirements.
- Utilized employees more effectively to increase the net service level and customer satisfaction.
Store Incharge
Innovative retail concepts pvt ltd ( Big Basket )
Kanpur
05.2022 - 09.2024
- Store schedule in charge.
- Manage ODR, OTP, OTD, and SLA.
- Supply Chain In warding /RTV: All processes.
- Creating an alliance with new vendors to expand the business.
- Check vertical-wise productivity and vertical-wise daily sales.
- Continuous tracking of product availability.
- Handling customer complaints.
Head Cashier
BIG BAZAAR- Future Retail Pvt. Ltd.
Kanpur
01.2018 - 02.2022
- Oversee the receiving and unloading process for inbound shipments
- Direct supervising to ensure procedures are followed such as product is correct by count and item code, ensure checks for damage, infestation, shelf life and temperature are completed upon receipt and review the labeling, putting away of product and documentation is completely accurate and in a timely manner
- Ordering of factory goods and services
- Manage, monitor and maintain proper inventory records of the movement of goods in and out of the warehouse
- Facilitating the transfer of overstock and surplus inventory to branches in short supply
- Responsible for DAD booking on time
- Leading the team of 10 on-roll team members, 4 off role employees and 8 vendors for daily operations
- Responsible for material flow control, sales and logistics continuous improvement while directing warehouse activities
Lead Cashier
BIG BAZAAR- Future Retail Pvt. Ltd.
Kanpur
11.2011 - 12.2017
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
- Prepared cash receipts for bank deposit; prepared daily cash reports and balanced cash drawers; reconciled cash, check, and credit card receipts daily, and investigated and resolved any out-of-balance problems, verified daily, cashier cash transfers
- Identify and communicate any accounting related issues to management promptly
- Counted contents of cash register drawers at the end of each shift, performed other duties as needed
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and assist with front end schedules
Education
Bachelor of Arts - Arts
Chatrapati Sahuji Maharaj University
Kanpur 04-2015
Skills
- SAP
- Data Validation
- Staff training
- Cost reduction
- Employee engagement
- Operations management
- MS Excel
- Workflow management
Timeline
Executive Manager- Last Mile Hub Operations
Flipkart - Instakart Services Private Limited
09.2024 - Current
Store Incharge
Innovative retail concepts pvt ltd ( Big Basket )
05.2022 - 09.2024
Head Cashier
BIG BAZAAR- Future Retail Pvt. Ltd.
01.2018 - 02.2022
Lead Cashier
BIG BAZAAR- Future Retail Pvt. Ltd.
11.2011 - 12.2017
Bachelor of Arts - Arts
Chatrapati Sahuji Maharaj University
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