Experienced Last Mile Ops Manager with over 16 years of experience in Logistics & Supply Chain. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Last Mile Lead - Hub Manager (Operations)
Udaan (Pharma) - Hiveloop Logistics Pvt. Ltd.
Chennai
2019.10 - 2021.08
Collaborated with team members to achieve target results.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Participated in team-building activities to enhance working relationships.
Exceeded goals through effective task prioritization and great work ethic.
Worked flexible hours across night, weekend and holiday shifts.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Delivered services to customer locations within specific timeframes.
Increased customer satisfaction by resolving issues.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Used critical thinking to break down problems, evaluate solutions and make decisions.
Improved operations through consistent hard work and dedication.
SmartHub Manager (Team Leader) - Operations
DHL eCommerce LLP - DHL SmarTrucking
Chennai
2018.01 - 2019.06
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied customer feedback to develop process improvements and support long-term business needs.
Performed statistical analyses to gather data for operational and forecast team needs.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Hub Manager - Operations
OPINIO (Moonshots Internet Pvt. Ltd.)
Chennai
2014.03 - 2018.01
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Carried out day-to-day duties accurately and efficiently.
Initiated workplace improvement programs for increased service efficiency.
Evaluated employee performance through close observation and performance rubrics.
Educated service personnel on company policy and procedure.
Developed and maintained courteous and effective working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Zonal Executive - Backend Operations
Vodafone Cellular Ltd. (Formerly BPL Mobile & Hutch)
Pondicherry
2005.01 - 2014.02
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Created plans and communicated deadlines to complete projects on time.
Developed team communications and information for meetings.
Handled 50+ calls per day to address customer inquiries and concerns.
Used Microsoft Word and other software tools to create documents and other communications.
Used coordination and planning skills to achieve results according to schedule.
Proved successful working within tight deadlines and fast-paced atmosphere.
Onboarded new temps by entering employee information into systems.
Conducted research, gathered information from multiple sources and presented results.
Education
MBA - Banking & Finance
Alagappa University
Karaikudi
2013.01 - 2014.12
Skills
Last Mile Operations
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Timeline
Last Mile Lead - Hub Manager (Operations)
Udaan (Pharma) - Hiveloop Logistics Pvt. Ltd.
2019.10 - 2021.08
SmartHub Manager (Team Leader) - Operations
DHL eCommerce LLP - DHL SmarTrucking
2018.01 - 2019.06
Hub Manager - Operations
OPINIO (Moonshots Internet Pvt. Ltd.)
2014.03 - 2018.01
MBA - Banking & Finance
Alagappa University
2013.01 - 2014.12
Zonal Executive - Backend Operations
Vodafone Cellular Ltd. (Formerly BPL Mobile & Hutch)
2005.01 - 2014.02
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