Jayapragash V
Last Mile Ops Manager
Chennai
Summary
Experienced Last Mile Ops Manager with over 16 years of experience in Logistics & Supply Chain. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Last Mile Lead - Hub Manager (Operations)
Udaan (Pharma) - Hiveloop Logistics Pvt. Ltd.
Chennai
10.2019 - 08.2021
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
SmartHub Manager (Team Leader) - Operations
DHL eCommerce LLP - DHL SmarTrucking
Chennai
01.2018 - 06.2019
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Hub Manager - Operations
OPINIO (Moonshots Internet Pvt. Ltd.)
Chennai
03.2014 - 01.2018
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Initiated workplace improvement programs for increased service efficiency.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Zonal Executive - Backend Operations
Vodafone Cellular Ltd. (Formerly BPL Mobile & Hutch)
Pondicherry
01.2005 - 02.2014
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Handled 50+ calls per day to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Onboarded new temps by entering employee information into systems.
- Conducted research, gathered information from multiple sources and presented results.
Education
MBA - Banking & Finance
Alagappa University
Karaikudi 01.2013 - 12.2014
Skills
Last Mile Operations
Hyper Local Delivery
Biker Ops Management
Supply Chain Mngmt
Hub Operations
Work flow planning
MIS & Reports
Cost reduction strategies
Cross-functional communications
Logistics Management
Operations management
MS Office
Verbal & Written Communication
Operations leadership
People management
Training the Team
SOP & Design Adherence
Process Streamline
Crisis Management
Quick Decision-Making
Problem-Solving
Fast Learning of Software
Ownership driven
Timeline
Last Mile Lead - Hub Manager (Operations)
Udaan (Pharma) - Hiveloop Logistics Pvt. Ltd.
10.2019 - 08.2021
SmartHub Manager (Team Leader) - Operations
DHL eCommerce LLP - DHL SmarTrucking
01.2018 - 06.2019
Hub Manager - Operations
OPINIO (Moonshots Internet Pvt. Ltd.)
03.2014 - 01.2018
MBA - Banking & Finance
Alagappa University
01.2013 - 12.2014
Zonal Executive - Backend Operations
Vodafone Cellular Ltd. (Formerly BPL Mobile & Hutch)
01.2005 - 02.2014