Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Abdulla Sheikh

Greater Noida

Summary

Dynamic and seasoned Hub Manager with a robust background in business and team leadership. Proactively tackles operational challenges to enhance profitability. Proficient in conflict resolution and adept at crafting innovative service strategies to drive success.

Overview

5
5
years of professional experience

Work History

Lead- Hub Operations

Flipkart
Greater Noida
08.2021 - Current
  • Effectively led and managed two hubs during Big Billion Day'23, showcasing strong organizational and leadership skills.
  • Led the recruitment, training, and supervision of a team exceeding 150 members, encompassing Team Leaders, Associates, Sorting Executives, and Delivery Executives. Managed day-to-day operational activities, aligning with diverse business metrics.
  • Pioneered the misroute management project for the entire Noida Region, introducing a Virtual Mother hub within one of the hubs. This initiative significantly improved on-time deliveries, reducing misroute shipments from 15% to 5%. Notably, it played a pivotal role in minimizing customer escalations, resulting in a substantial decrease in the Cost per shipment.
  • Served as the Head of Last Mile Ops, handling volumes of 10000+.
  • Achieved notable cost reductions of 31% and 23% in last mile ops through strategic manpower optimization, route planning, and effective vehicle management.
  • Contributing to the operations of one of North India's largest hubs.

Senior Executive- Hub Operations

Flipkart
Noida
07.2020 - 08.2021
  • Directed hub operations, handling both inbound and outbound last-mile shipments with a daily volume of 5000.
  • Achieved a remarkable 91% delivery conversion rate, surpassing the targeted 84%.
  • Implemented the cost-effective ECO15 model, assigning 25% of the load at Rs. 8 per shipment, leading to a significant reduction in Cost per Shipment from Rs.17 to Rs.14.
  • Spearheaded the Early Morning OFD Project in the Noida Region, elevating efficiency from 12% to 32% within a span of 2 months through route optimization and streamlined sorting processes.
  • Implemented two kaizens, focusing on POD Management and Pickup movement in devices, to enhance overall operational efficiency.

Executive- Hub Operations

Flipkart
Noida
06.2019 - 07.2020
  • Drove business metrics excellence, achieving a 97% Customer Satisfaction Score (target 95%) and reducing Fake Updates to 0.10% (target 0.5%), earning the hub central awards for top performance in PAN India.
  • Managed Return Pickups with a focus on quality checks, attaining a Pickup accuracy of 98.7% against a target of 95.5%.
  • Initiated a project to minimize Hub In time for Delivery Executives, enhancing their work-life balance and job satisfaction.

Education

MBA -

Galgotias University
06.2019

B.COM -

M.J.P.R University
06.2017

Skills

  • Process Optimization - Excellence
  • Last Mile Operations
  • Supply Chain Management
  • E-Commerce
  • Fleet Management
  • Stakeholder Management
  • Inventory Management
  • Customer Service Management

Accomplishments

  • Recipient of the Best Hub Award for two consecutive years in North India, a testament to consistent excellence in hub operations. (2022-23)
  • Awarded as BBD Champ for best work in Flipkart's Big
    Billion Day Sales for consecutively 3 years. (10/2020- 10/2022)
  • Rewarded as Best Manager for Flipkart's Covid19 Vaccine
    R&R to handle facility. (07/2021)
  • Awarded as Best Executive in Big Billion Days R&R 2019.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Lead- Hub Operations

Flipkart
08.2021 - Current

Senior Executive- Hub Operations

Flipkart
07.2020 - 08.2021

Executive- Hub Operations

Flipkart
06.2019 - 07.2020

MBA -

Galgotias University

B.COM -

M.J.P.R University

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Abdulla Sheikh