Gaurav Soni
Shivpuri
Summary
Dynamic operations leader with proven success at Flipkart India Pvt Ltd, achieving 100% inventory accuracy and significant cost reductions. Expert in financial auditing and vendor management, complemented by strong communication and team leadership skills. Adept at optimizing processes to enhance operational efficiency and drive customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lead - Hub Operations
Flipkart India Pvt Ltd
Shivpuri
04.2019 - Current
- Taking care of all operations, inventory management, controlling losses, and financial activities, including audits.
- Clearance of the daily load without any call-out, with proper SOP.
- As an additional responsibility, work as a quality auditor and support the delivery hubs in financial audits and quality audits, i.e. Material Handling Audit, Remote Audit, Hub Visit Audit, Process Audit, Verification Audits, Adherence Audit, Quality Audit, CMS Audit, Fire & Safety training, and other training, etc.
- Cash collection from different partners and handover to CMS on a daily basis, with proper filing.
- Property finalization, rent finalization, and negotiation.
- Business expansion by creating low-cost delivery models in the entire district.
- New vendor creation, onboarding, and document verification.
- I provided the necessary training to new vendors.
- Process communication and scheme communications to vendors and partners, and their settlement.
- Fund request creation and taking the necessary approval for the excess budget.
- Electricity bill processing and controlling.
- Visit over critical locations.
- Manage daily inbound and outbound operations at delivery hubs.
- Create all necessary documents for the inbound and outbound of stock and consumables.
- Monitor inventory accuracy at 100%, and ensure zero shrink in the delivery hubs.
- Whenever required, lead the cluster in the absence of an area manager.
- Manage the stationery requirements and consumable dispatch, and provide the required support to the cluster and team.
- Issuance of assets to delivery boys and hub staff.
- Creation of trips, run sheets, and pickup sheets on a daily basis, as per aligned manpower, without any call-outs or breaches.
- Team management.
- IFMS Management (petty cash).
- Timely clearance of delivery hub payments and vouchers.
- Complete all the financial tasks before the deadline.
- Reduction of losses at the cluster level guides the team on how they can overcome the issues.
- Loss recovery, shortage recovery.
- Overall, I am solely responsible for all the activities performed in the delivery hub.
Lead 33 additional delivery hubs as an additional responsibility assigned by an area manager. - Give support to other delivery hubs in their operations and financial activities.
- Always perform well and achieve targets in customer metrics, i.e., customer satisfaction, fake updating, net promoter score, delivery conversion, pickup conversion, etc.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost savings by developing functional solutions to problems.
JC SCM Assistant
Reliance Jio Infocomm Limited
Shivpuri
08.2017 - 04.2019
- Managed all operational aspects, focusing on inventory management to reduce losses.
- Ensured timely processing of all stock transfer orders from NHQ and the DASS team.
- Performed monthly blind cycle counts at Jio Centre SCM Store for inventory verification.
- Executed proof of delivery and goods receipt notes immediately after material receipt at JC.
- Created necessary documentation, such as stock transfer notes and delivery challans.
- Achieved 100% inventory accuracy, with zero shrinkage at Jio Centre.
- Provided sales support during the LYF Drive while overseeing administrative responsibilities.
- Handled activation processes for both prepaid and postpaid services.
Sales Executive & MIS
Vijayvargiya Traders ( Bharti Airtel Ltd.)
Shivpuri
08.2012 - 08.2017
Education
Diploma - Modern Office Management
Maharishi University Bhopal
Shivpuri, Madhya Pradesh06.2018
Diploma In Elementary Education - Teaching
Shivpuri, Madhya Pradesh07.2017
Bachelor In Commerce - Graduation
Jiwaji University
Shivpuri, Madhya Pradesh07.2015
Skills
- Google Workspace and MS Office
- Communication skills
- Customer problem-solving and satisfaction
- Event management
- Resource utilization
- Inventory management
- Financial auditing and quality assurance
- Vendor management and cost reduction
- Team leadership and collaboration
- Process optimization
- Data analysis
- Task prioritization
- Customer service
- Excellent communication
- Cost reduction
- Team leadership
- Operational efficiency
Accomplishments
- Winner of the JAS Awards 2023 in the entire North
- Winner of the Parivartan Award 2023
- Consolidated Ranking - Performance Everyday: March 2023 - Ranking: Bronze Top Hubs (DH/PH), ranked 5th in PAN India
- Consolidated Ranking - Performance Everyday: March 2023 - Ranking: Top 10 Hubs - DH/PH (Zone Wise), ranked 1st in the North Zone
- Consolidated Ranking - Performance Everyday: April 2023 - Ranking: Bronze Top Hubs (DH/PH) - Ranked 2nd in PAN India
- Consolidated Ranking - Performance Everyday: April 2023 - Ranking: Top 10 Hubs - DH/PH (Zone Wise), Ranked 1st in the North Zone
- Consolidated Ranking - Performance Everyday: April 2023 - Top Performing Hubs (DH/PH) - Cluster Wise, Ranked 1st in the entire MP and GJ
- Consolidated Ranking - Performance Everyday: May 2023 - Ranking: Bronze Top Hubs (DH/PH) - Ranked 1 in PAN India
- Consolidated Ranking - Performance Everyday: May 2023 - Top 10 Performing Hubs (DH/PH) - Zone Wise, Ranked 1 in the North Zone
- Consolidated Ranking - Performance Everyday: May 2023 - Top Performing Hubs (DH/PH) - Cluster-wise, Ranked 1st in MP
- WON Award For BBD'24 Hiring.
Affiliations
- Implemented many new time-saving processes in the cluster
- SPOC for most of the tasks and reports in the cluster
- Many of our colleagues are trained by me, who is currently looking after different tasks and responsibilities in the cluster
- Currently leading over 50 blue-collar workers, 5 off-roll employees, and 2 on-roll leaders, which include FTE, FTC, and vendor-based manpower
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
- I hereby declare that all the statements made in this resume are true and complete to the best of my knowledge and belief
Timeline
Lead - Hub Operations
Flipkart India Pvt Ltd
04.2019 - Current
JC SCM Assistant
Reliance Jio Infocomm Limited
08.2017 - 04.2019
Sales Executive & MIS
Vijayvargiya Traders ( Bharti Airtel Ltd.)
08.2012 - 08.2017
Diploma - Modern Office Management
Maharishi University Bhopal
Diploma In Elementary Education - Teaching
Bachelor In Commerce - Graduation
Jiwaji University
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