Vimeesh PViswan
Palakkad
Summary
Experienced Lead -Lastmile Hub Operation with a proven track record in overseeing hub operations, achieving capacity utilization targets, and managing customer escalations. Seeking a role as a Delivery Center Manager to leverage my skills and drive operational excellence in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Lead - Hub operations
Flipkart
08.2017 - Current
- Oversaw hub operations at Flipkart, ensuring compliance with operational standards and 100% ZTP (Zero Tolerance Policy) for high-quality facility and people hygiene
- Successfully implemented employee engagement initiatives and conducted open house meetings to boost team morale and productivity
- Managed customer escalations effectively, leading to a reduction in error rates in operations management
- Prepared and reviewed business dashboards with the hub team and area manager, maintaining cost per shipment (CPS) as per budget for profitable operations
- Demonstrated exceptional leadership and team-building qualities in supply chain, logistics, and transportation/warehousing, ensuring adherence to commercial and statutory regulations.
Assistant Warehouse Manager
Smartway India Private Limited
03.2016 - 07.2017
- Managed storeroom operations to ensure accurate stock audit and reconciliation for efficient warehouse operations
- Tracked undelivered shipments in real-time and achieved capacity utilization targets through proactive actions
- Accountable for recoveries, including cash collection, accounting reconciliation, and deposit as per operational standards.
Branch Incharge
DTDC Express Ltd
12.2012 - 03.2016
- Managed branch inbound and outbound operations, ensuring timely arrival and departure of vehicles, and maintaining prescribed service levels for all DTDC products, including PTP & E-Commerce shipments
- Successfully supervised pickup and delivery activities, maintained customer queries with the help desk, and ensured adherence to standard operating procedures for all operational processes
- Accountable for managing the cost budget of the branch, overseeing branch infrastructure upkeep, and achieving ongoing customer satisfaction through efficient branch operations.
Operation Executive
TNT Express
04.2006 - 05.2010
- Ensured correct allocation of resources to meet delivery schedules
- Assisted the collections department in obtaining outstanding customer debts
- Exceptional leadership and team-building qualities in the training, mentoring, motivating, and supervising of supply chain, logistics, and transportation.
Education
Bachelor of Arts -
Calicut University
05.2001
Skills
- Operations Management & Optimization
- Leadership & Team Building
- Compliance Management & Adherence
- Customer Service & Satisfaction
- Budgeting & Cost Control
- Inventory Management & Optimization
- Logistics Management & Coordination
- Transportation Management & Planning
- Warehousing Operations & Efficiency
- Employee Engagement & Morale Boosting
Timeline
Lead - Hub operations
Flipkart
08.2017 - Current
Assistant Warehouse Manager
Smartway India Private Limited
03.2016 - 07.2017
Branch Incharge
DTDC Express Ltd
12.2012 - 03.2016
Operation Executive
TNT Express
04.2006 - 05.2010
Bachelor of Arts -
Calicut University
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