ARULUMURUGA

Senior Lead

Bengaluru

Summary

Resourceful, innovative, and highly flexible logistics professional with over 12 years of core experience in e-commerce and last-mile hub operations. Proven expertise in heading high-volume fulfillment hubs, optimizing rider fleets, and driving process excellence. Adept at managing mega-sale surges, enforcing strict SOPs, and turning around underperforming operational metrics. Driven by a strong desire to make a thorough success and execute peak performance where strategic strength, team leadership, and problem-solving skills are required. Committed to working for the company and myself at the peak of my potential.

Overview

years of professional experience

Languages

Work History

Senior Lead – Hub Operations

Shadowfax Technologies

03.2022 - Current

Head daily last-mile hub operations at the BLR_Byadarahalli hub, managing teams of operators, coordinators, and a massive delivery partner fleet.
Successfully lead logistics readiness and delivery execution during peak high-volume mega sales (Meesho Maha Sale, AJIO BBS, Myntra EORS, Flipkart Monsoon Sale).
Manage high-volume master manifest processing and vehicle unloading actions for inbound shipments exceeding 40,000+ units daily.
Spearhead strict reverse logistics compliance, ensuring 100% tracking and return of valuable corporate assets (Mother Bags) to the Distribution Canter (DC) via system-generated AWBs to optimize supply chain costs.
Monitor live hub performance via internal portals to maintain high shipment tally percentages, eliminate pendency dumps, and track rider compliance.

Senior Executive – Hub Operations

Flipkart Internet Pvt. Ltd.

05.2014 - 03.2022

Managed day-to-day hub operations at the Peenya Hub, supervising inbound processing, sorting, and last-mile dispatch execution for assigned zones.
Monitored critical supply chain metrics including Customer Delivery Date (CDD) timelines, hub-to-hub transits, and overall Turnaround Time (TAT) to maintain high delivery success rates.
Supervised inventory control and package auditing protocols to resolve missing or damaged shipment discrepancies, ensuring zero-leakage stock management.
Led a large team of field executives and delivery riders, conducting performance reviews and coaching on corporate SOPs, customer service, and safety.
Handled peak volume surges during major e-commerce sales events (Flipkart Big Billion Days) by scaling up fleet capacity and streamlining hub sorting processes.

Education

Bachelor of Arts (B.A.) - History, Economics, Political Science

SGKC

Bangalore

Pre-University Course (PUC) - undefined

SGKFGC

Bangalore

Skills

Hub & Logistics Operations: End-to-End Hub Management, Last-Mile (LM) & First-Mile (FM) Operations, Inbound/Outbound Manifest Tallying
Team & Fleet Leadership: Delivery Partner Onboarding, Rider Supply Optimization during Mega Rush sales, Performance Management
Process Compliance & Audits: Strict Corporate SOP Enforcement, Inventory Control, Asset Recovery (Reverse Logistics)

Performance Metric Tracking: Daily Pendency Reduction, SLA Breach Mitigation, Turnaround Time (TAT) Optimization
Problem Solving: Mitigating Rider Delivery Failures, Preventing Fraudulent Attempts, Scaling Up Operations Under Pressure

Timeline