Gaurav Singh
Gurgaon
Summary
Supply chain and operations professional with 10+ years of experience and an MBA in Supply Chain Management. Expertise across e-commerce operations, and end to end logistics, including first-mile, mid-mile, and last-mile delivery. Proven success with leading companies such as Jabong.com, Eyemyeye (Essilor), FeelGoodContacts (UK), and Nuvo Logistics. Skilled in warehousing, order fulfillment, vendor management, and return operations (NDR/RTO). Strong background in P&L management, cost optimization, and process improvement,driving operational efficiency, customer satisfaction, and scalable business growth.
Additionally, I have played a pivotal role in managing profit and loss (P&L) statements and leading various projects.
Overview
12
12
years of professional experience
Work History
OPS Head (North)
Dhruva Sol.
Gurgaon
07.2023 - Current
- Managed end-to-end supply chain operations, including first-mile pickups, mid-mile line-haul movement, and last-mile delivery execution for high-volume e-commerce operations (for Amazon, Meesho, and Flipkart).
- Led and coordinated 3PL partners to improve fulfillment speed, delivery accuracy, warehouse productivity, and overall SLA performance.
- Oversaw multi-location logistics operations covering procurement, warehouse management, transportation planning, and vendor coordination.
- Optimized P&L for logistics and warehousing functions, ensuring cost control, resource efficiency, and strong financial performance.
- Identified gaps in first-mile load planning, mid-mile routing, and last-mile.
- Delivery execution, and developed solutions to improve productivity and reduce operating costs.
SCM/Category Head (UK/HK/IE)
Feel Good Contacts
Gurgaon
10.2022 - 06.2023
- Led the procurement/category department in three countries (UK, Hong Kong, Ireland), overseeing strategic sourcing, supplier management, and contract negotiations to optimize supply chain operations.
- Controlled the product development budget to ensure efficient allocation of resources.
- Managed P&L responsibility for all countries, ensuring strong financial performance and cost optimization in procurement, logistics, and warehousing.
- Initiated and drove programs aimed at customer retention and enhancing customer satisfaction and loyalty.
- Collaborated closely with the marketing team to develop procurement strategies that would increase order flow and support business growth.
- Identified, analyzed, developed, and recommended plans for increased productivity and cost savings through optimized operations.
Sr. Manager: Supply Chain & Management
Essilor Luxottica
Gurgaon
05.2016 - 10.2022
- Conducted complete end-to-end analysis and developed analytical inventory.
- Led a team of over 150 staff members and 2 managers in Supply Chain Management, overseeing inbound, outbound, RTO, RVP, and NDR operations.
- Managed day-to-day operational activities including dispatch, logistics, inventory, and legal processes.
- Served as a key collaborator between organizational processes and end customers.
- Personally handled customer escalations as required.
- Held primary responsibility for internal and external audits.
- Designed training modules, process structures, and quality-check processes.
- Utilized data analytics to improve process efficiency and forecasting for successful delivery management.
Sr. lead (Care Ticketing)
Nuvo Logistics Pvt. Ltd.
Gurgaon
09.2015 - 04.2016
- Spearheaded the operation and growth of the Care ticketing team at PepperTap, from a team size of 2 to 15+, during the seed funding stage.
- Served as a crucial liaison between the operations team and the end customer, fostering effective collaboration and communication.
- Skillfully identified and analyzed unique or recurring customer problems, offering valuable inputs to enhance customer satisfaction.
- Proactively developed strategies and implemented solutions to address customer concerns, ensuring efficient resolution of issues.
- Played a pivotal role in achieving operational excellence by consistently delivering exceptional service and support to customers.
Sr. Executive: Supply Chain
Jabong
Gurgaon
06.2014 - 08.2015
- Handling Inward Process (GRN, Serialization, Inward QC, outward QC/ Put away).
- Cycle count of whole inventory product/SKKU wise only.
- Analyzed, optimized, and oversaw inventory procedures to improve supply chain operation.
- Periodic audit of Inventory by cycle count and stock take activity.
- Assessed vendor operations according to quality benchmarks and standards.
Education
MBA - Logistics And Supply Chain Management
Integral University
Lucknow06-2025
B. Tech - ECE
Lovely Professional University
Phagwara, India01.2014
Skills
- Set up and managed large-scale warehouses with strong control over inbound (FM), outbound (LM), and mid-mile movement as part of end-to-end logistics operations
- Led a 200 member team, ensuring smooth delivery, returns (NDR/RTO), sorting, and daily operational SLAs across first-mile pickups, mid-mile routing, and last-mile dispatch
- Improved turnaround time (TAT) and reduced logistics costs by streamlining first-mile planning, mid-mile line-haul movement, and last-mile delivery execution
Websites
Timeline
OPS Head (North)
Dhruva Sol.
07.2023 - Current
SCM/Category Head (UK/HK/IE)
Feel Good Contacts
10.2022 - 06.2023
Sr. Manager: Supply Chain & Management
Essilor Luxottica
05.2016 - 10.2022
Sr. lead (Care Ticketing)
Nuvo Logistics Pvt. Ltd.
09.2015 - 04.2016
Sr. Executive: Supply Chain
Jabong
06.2014 - 08.2015
MBA - Logistics And Supply Chain Management
Integral University
B. Tech - ECE
Lovely Professional University