Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chetan Lakshmminarasimha

Summary

Dynamic individual eager to apply technical skills and problem-solving talents as application support engineer in professional setting. Knowledgeable in computer science and experienced in identifying and resolving software application defects. Quick learner, highly motivated to contribute to team success.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior Application Support Engineer

Tech Mahindra
Bengaluru, India
01.2021 - 10.2023
  • Led end-user testing and documentation for reduced issues during development and rollout.
  • Supported software updates and rollouts with thorough testing, minimising operational disruption.
  • Minimised system downtime through regular maintenance and servicing.
  • Understood complex business processes and corresponding data flows for improved systems support.
  • Responded to ticket requests quickly and helpfully to deliver excellent customer service.
  • Coordinated communications between staff and technical teams to maintain smooth operations.
  • Maintained robust CI/CD pipelines for improved delivery lifecycles.
  • Performed root cause analysis to identify issues and limit repeat reoccurrence.

Angular Developer

Tech Mahindra
Cardiff, Wales
01.2019 - 02.2020
  • Managed databases with strong SQL skills.
  • Created custom websites by harnessing HTML, CSS and JavaScript skills.
  • Optimised HTML email templates to improve click-through and conversion rates.
  • Designed web pages to enhance branding and navigation.
  • Delivered front- and back-end development across mobile and web applications.
  • Collaborated with web designers to match visual design intent.
  • Enhanced front-end performance through image optimisation and clean coding practices, accelerating load times.

Software Engineer

Tech Mahindra
Bengaluru, India
10.2014 - 12.2018
  • Collaborated with team members to create applications' system analysis based on client requirements.
  • Adapted to different languages and technologies based on project requirements.
  • Debugged and modified software components to fix faults.
  • Operated in virtualised environment using Docker and Kubernetes.
  • Coordinated technical requirements for projects with internal and external stakeholders.
  • Supported software integration and implemented maintenance enhancements to bolster product development cycles.

Product Solutions Engineer

SAP Ariba
Bengaluru, India
08.2010 - 03.2013
  • Reviewed, validated and automated testing to improve code quality.
  • Produced clean, error-free code in line with internal quality standards.
  • Engaged clients to understand software design requirements and advise on best-fit options.
  • Documented standard development procedures and trained new personnel on requirements.

Application Engineer

Qwest Software Services
Bengaluru, India
11.2007 - 08.2010
  • Communicated technical development stages and provided updates to stakeholders, encouraging participation for on-time execution.
  • Resolved product design, acquisition and launch concerns to achieve customer goals.
  • Combined technical competence with market understanding to solve design challenges with creativity.
  • Reduced application errors through accurate diagnostic testing and debugging procedures.

Education

Bachelor of Science - Computer Science

Kuvempu University
India
04.2000 - 10.2004

Skills

  • Root cause analysis
  • Troubleshooting proficiency
  • Customer support needs assessment
  • Technical issues analysis
  • Customer service expert
  • Automation of Infrastructure using Terraform
  • Triage the incidents such as P1 and P2 by involving the respective teams

Accomplishments

  • Automated the deployment task of the application by introducing scripting .

Certification

AWS Certified Developer – Associate

Timeline

Senior Application Support Engineer

Tech Mahindra
01.2021 - 10.2023

Angular Developer

Tech Mahindra
01.2019 - 02.2020

Software Engineer

Tech Mahindra
10.2014 - 12.2018

Product Solutions Engineer

SAP Ariba
08.2010 - 03.2013

Application Engineer

Qwest Software Services
11.2007 - 08.2010

Bachelor of Science - Computer Science

Kuvempu University
04.2000 - 10.2004

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Chetan Lakshmminarasimha