Chetan Naik
Mumbai
Summary
Experienced payments program manager, proficient in driving growth through product innovation, strategic business development, and partnership cultivation, across Banking, Co-Brand Programs, E-Commerce and Airlines Loyalty.
Overview
15
15
years of professional experience
Work History
Sr. Manager Merchant Partnership & Cobrands
Visa Inc
09.2022 - Current
- Led merchant partnerships including key accounts including Amazon India, Zomato, Air India, Indigo Airlines and Tata Digital etc. aligning strategic objectives and loyalty solutions to achieve ~$10B in total payment volume, surpassing performance targets for domestic and cross-border payments.
- Increased Visa’s penetration by 20% through tactical merchant interventions, boosting adoption of value-added services such as tokenization and instant card provision.
- Drove 80%+ market share in prepaid program launches by executing strategic roadmap that positioned Visa as preferred network, exceeding industry benchmarks for innovation and engagement.
- Launched 45+ prepaid and co-brand programs annually, contributing to sustained revenue growth.
- Drove 25% increase in cross-border payment volumes through loyalty-focused campaigns with marquee merchants.
Associate Director
INDIA INNOVATION INC PVT LTD
01.2022 - 09.2022
- Led Strategic Alliances & Partnerships at Falcon, launching co-brand and prepaid card programs with banks and NBFCs, driving INR 3.5B in payment volume.
- Secured partnerships for new payment flows, including UPI, BNPL, Wallets, and Neo Banking, enhancing product adoption and market reach.
- Streamlined Falcon’s onboarding as a preferred service provider, ensuring system alignment and seamless integration across partner ecosystems.
Business Leader - Payments and Innovation
Jet Privilege Pvt Ltd
01.2020 - 01.2022
- Led Alliances for Alternate Payments Program, driving business growth through bank and affiliate merchant partnerships, increasing monthly active users by 50%.
- Collaborated with top banks including HDFC, ICICI, Kotak Mahindra, and international banks like Citi and HSBC, delivering exceptional results for co-branded card portfolios and points exchange programs.
- Sourced and secured new partners for Co-brand cards, Points Conversion, and Alternate Payments programs, expanding product offerings and driving increased engagement.
- Managed relationships with banks, networks, and merchants, overseeing commercials, technical integrations, and legal processes to ensure smooth operations of Alternate Payments Program.
- Delivered 3X revenue growth for Points Conversion Program through strategic product positioning and portfolio interventions.
Senior Manager
Aditya Birla Payments Bank
02.2017 - 08.2019
- Identified and evaluated partners for value-added services, increasing customer adoption by 15%.
- Launched mobile and web applications for Assisted Banking, boosting platform usage by 20%.
- Managed end-to-end product development, delivering key services on time.
- Partnered with utility, recharge, and travel providers, driving a 30% increase in service usage.
- Delivered INR 30 million in monthly transactions for utility payments and money remittance.
- Launched Assisted E-Commerce and Travel booking products, increasing engagement by 25%.
- Developed and managed the e-KYC application, ensuring seamless integration with NPCI and UIDAI.
Senior Manager Marketing
TMW Fintech Pvt Ltd
06.2015 - 09.2016
- Led Brand and Marketing for digital wallet and roaming SIM business, increasing brand awareness and recall.
- Conducted market research, driving product feature development based on industry trends.
- Launched innovative campaigns, boosting customer engagement by 30%.
- Drove 25% growth in customer acquisition and merchant development through partner promotions.
- Enhanced product visibility with retail visual merchandising, increasing usage by 20%.
Assistant Manager
Flipkart India Pvt Ltd
06.2014 - 01.2015
- Led Business Development for Watches, Sunglasses, and Travel Accessories in the West Region, driving a 25% increase in sales and market share.
- Expanded seller base from 35 to 200+, generating a Total GMV of INR 50 Cr across all categories.
- Consulted with key business partners to optimize performance and customer satisfaction, boosting sales performance for the assigned category by 15%.
- Collaborated with Senior Management to develop and launch new products, contributing to a 20% growth in category offerings.
- Launched a pilot advertising revenue platform, increasing product visibility and engagement for sellers and brands using CPC and CPI models.
Senior Officer Marketing
TITAN Company Ltd
06.2010 - 06.2014
- Managed Brand and Marketing for Fastrack and International Watches, boosting regional sales by 30%.
- Executed ATL/BTL campaigns, increasing customer engagement by 20%.
- Developed integrated marketing plan, driving 25% growth in footfalls.
- Launched in-store promotions, enhancing customer engagement by 15%.
- Led e-commerce pilot with Flipkart, increasing online sales by 40%.
- Coordinated local promotions and events, driving 18% growth in Fastrack product sales.
Education
MBA - Sales & Marketing
University of Mumbai
Mumbai06-2010
Skills
Product Lifecycle Management
Payment Program Management
Loyalty Solutions Business Development
Co Brand Partnership
Airlines Loyalty (FFP)
Alliances & Partnership
Relationship Management
Account Management
Timeline
Sr. Manager Merchant Partnership & Cobrands
Visa Inc
09.2022 - Current
Associate Director
INDIA INNOVATION INC PVT LTD
01.2022 - 09.2022
Business Leader - Payments and Innovation
Jet Privilege Pvt Ltd
01.2020 - 01.2022
Senior Manager
Aditya Birla Payments Bank
02.2017 - 08.2019
Senior Manager Marketing
TMW Fintech Pvt Ltd
06.2015 - 09.2016
Assistant Manager
Flipkart India Pvt Ltd
06.2014 - 01.2015
Senior Officer Marketing
TITAN Company Ltd
06.2010 - 06.2014
MBA - Sales & Marketing
University of Mumbai
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