Chetan R
Bangalore
Summary
Professional with 15 years of total experience in the field of Project management, telecom product management , order management service delivery, Possess a clear understanding of the IT industry, technology trends with the distinction of instituting quality practices to achieve business excellence at the lowest overall cost.Good communication and interpersonal skills along with strong analytical, team building, problem solving and organizational abilities.
Overview
16
16
years of professional experience
Work History
Program Manager
Amazon Development center India Pvt Ltd
Bangalore
07.2017 - Current
- Responsible for the governance and consistent delivery of IT infrastructure and devices to support new site launches and expansions in line with the needs of Amazon Fulfillment, Amazon Logistics, and Global Specialty Fulfillment. Completes project planning, tracking, reporting, and risk management, as well as drives global strategy. Most importantly, bridges the gap between project stakeholders such as Launch, Start-up, Physical Security, and construction with our internal IT teams such as field IT, IT supply chain, Infrastructure operations, Network delivery, and Network engineering that need to collaborate to ensure new Amazon locations launch on schedule.
Project Coordinator
Vodafone Global Services PVT LTD
Bangalore
12.2015 - 06.2017
- Supported Project Managers to make Morrison project successful in UK region. Coordinated with multiple stakeholders in getting appropriate data, involved configuration engineer in activating routers, switches, and firewalls. Worked with a 3rd Party Vendor to schedule techs at various sites across the Enterprise. Proactively standardized Team Documentation and Best Practices on Support/Issue Resolution
Technical Support Executive
Pole to Win
Bangalore
04.2015 - 08.2015
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Facilitate customer in installation of GTA (Grand Theft Auto) Games and related Software on Xbox 360, Xbox one, PSP consoles
Order Management Specialist
Infosys BPO Limited
Bangalore
04.2014 - 08.2014
- Ordering Cisco routers and other peripherals ordered by the customer, validated and processed to the next team in Oracle 11i and 12 system.
Order Manager
Alcatel-Lucent
Bangalore
06.2011 - 12.2013
- Responsible for successful end-to-end MPLS circuit delivery; monitoring and tracking of order progress.
Member Provisioning
Synchronoss Technologies India Pvt Ltd
Bangalore
10.2008 - 06.2011
- Order Analysis – data validation, feasibility confirmation, service availability, ticket modification etc., Documentation – Request analysis, validation of Customer Address using our company developed validation tool which is interconnected to LECs system through our Exchange Path
Education
MBA - IT
Datta Meghe Institute of Higher Education
Bangalore06-2024
Skills
- Project management
- Telecom Technologies
- Supply Chain Management
- Cross-functional team leadership
- Problem-Solving
Accomplishments
- Cost saving/Avoidance of $ 32k with circuit replacement (Aircel and reliance )replacement program
- Manage network services ( MNS ) deployment with cost saving of $28k at small fullfillent center
Awards
- Best New Talent in Vodafone Global services
- Star performer for the quarter awards in Infosys
- Email appreciations and recognition in all worked companies.
Languages
kannada
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Program Manager
Amazon Development center India Pvt Ltd
07.2017 - Current
Project Coordinator
Vodafone Global Services PVT LTD
12.2015 - 06.2017
Technical Support Executive
Pole to Win
04.2015 - 08.2015
Order Management Specialist
Infosys BPO Limited
04.2014 - 08.2014
Order Manager
Alcatel-Lucent
06.2011 - 12.2013
Member Provisioning
Synchronoss Technologies India Pvt Ltd
10.2008 - 06.2011
MBA - IT
Datta Meghe Institute of Higher Education
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