Chetan Raina
Noida
Summary
Dynamic Sales Team Leader with a proven track record at Faremaster Travel, excelling in team management and motivation techniques. Achieved significant revenue growth through optimized pricing strategies and effective sales planning. Renowned for fostering collaboration and enhancing team performance, driving high conversion rates and client satisfaction in competitive markets.
Overview
10
10
years of professional experience
Work History
Sales Team Leader (US Travel )
Faremaster Travel
10.2023 - Current
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
- Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
- Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Mentored junior team members to develop their skills and advance their careers with the company.
Sales Team Leader (US Travel )
Flyfarez
03.2018 - 10.2023
- Forecasted sales to management and collaborated to build effective sales team.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
Senior Travel Consultant
Flyfarez
06.2016 - 02.2018
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
Senior Travel Consultant (US Travel Sales)
LBF Travel
09.2015 - 05.2016
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
Customer Service Executive
InterGlobe Technologies Private
02.2015 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Bachelor of Engineering - Electronics And Communications Engineering
IGNOU
New Delhi, India05-2013
High School Diploma -
Ranbir Higher Secondary School
Jammu04-2009
Skills
- Sales presentations
- Team management
- Motivation techniques
- Call center operations
- Team building
- Objection handling
- Sales planning
- Upselling strategies
- Teamwork and collaboration
Timeline
Sales Team Leader (US Travel )
Faremaster Travel
10.2023 - Current
Sales Team Leader (US Travel )
Flyfarez
03.2018 - 10.2023
Senior Travel Consultant
Flyfarez
06.2016 - 02.2018
Senior Travel Consultant (US Travel Sales)
LBF Travel
09.2015 - 05.2016
Customer Service Executive
InterGlobe Technologies Private
02.2015 - 09.2015
Bachelor of Engineering - Electronics And Communications Engineering
IGNOU
High School Diploma -
Ranbir Higher Secondary School
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