Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Gardening and Web Development
Timeline
Generic

Chetan Sopan Gunjal

Team Lead - Operations
Mumbai

Summary

Enthusiastic and motivated individual with a passion for delivering exceptional customer service. A team player who excels independently and within collaborative settings to achieve shared goals. Skilled communicator and adept problem solver, committed to creating positive customer experiences.

9 Years of experience as a seasoned Customer Associate, dedicated to providing the highest quality service and ensuring customers feel welcome. Committed to exceeding sales expectations and actively contributing to the advancement of company objectives. Timely and situationally aware employee focused on supporting productive work environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Team Leader

Teleperformance Global
Mumbai
09.2017 - 09.2025
  • Company Overview: Working as a Team Leader with Operations in Sales and Customer Services
  • Worked in e-commerce, Aviation Tourism, and Hospitality domains
  • Working as a Team Leader with Operations in Sales and Customer Services
  • Worked in e-commerce, Aviation Tourism, and Hospitality domains
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Associate

Concentrix Service India Ltd.
Mumbai
01.2016 - 08.2017
  • Worked as a customer service associate for a Mobile Telecom
  • Worked as Complaint Management Team SME
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Educational Counselor & Group Leader

Plancess Edu Solution
Mumbai
06.2015 - 07.2016
  • Company Overview: An IITian company that deals with an e-learning tool for students appearing for JEE mains & advanced exams
  • An IITian company that deals with an e-learning tool for students appearing for JEE mains & advanced exams
  • Strengthened relationships with parents, teachers, and administrators to foster a supportive learning environment.
  • Served as the primary contact for scholarship information, assisting students in securing financial aid for post-secondary education pursuits.
  • Promoted equity among all students regardless of cultural background by being proactive in addressing any potential biases or barriers that may arise.

Education

High School Diploma -

Shreeram Polytechnic
Mumbai
06.2010 - 03.2015

High School Diploma -

Udayachal High School
Mumbai
06.2009 - 03.2010

Skills

Team supervision

Teamwork and collaboration

Quality improvement

Client service

Team building

Coaching

Employee evaluation

Leading team meetings

Shift scheduling

Key performance indicators

Disclaimer

I do hereby declare that the above-given statements are true and correct to the best of my knowledge.

Personal Information

  • Father's Name: Sopan Gunjal
  • Date of Birth: 07/04/94
  • Gender: Male
  • Marital Status: Married

Gardening and Web Development

As a hobby I grow nutritional food for me and my family in a closed controlled environment. These greens are then also sold in local market and on a website which are managed by reputed quick commerce brands. 

I have personally developed the website and also plan to design a mobile application for better customer experience and conversions. 

Timeline

Team Leader

Teleperformance Global
09.2017 - 09.2025

Customer Service Associate

Concentrix Service India Ltd.
01.2016 - 08.2017

Educational Counselor & Group Leader

Plancess Edu Solution
06.2015 - 07.2016

High School Diploma -

Shreeram Polytechnic
06.2010 - 03.2015

High School Diploma -

Udayachal High School
06.2009 - 03.2010
Chetan Sopan GunjalTeam Lead - Operations