Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Intrests
Timeline
Generic
Chetan Swaroop GP

Chetan Swaroop GP

Bangalore/Bengaluru

Summary

Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. As a Operations Manager and leader with 1 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics. I can utilize my skills in management, Analytics, marketing, business development , P & L and Team Lead.. My objective is to gain valuable experience and contribute to the growth of the organization, while continuing to learn and develop professionally. I am committed to working collaboratively with colleagues, and I am a team player who aims to achieve common goals and exceed expectations in a challenging and rewarding work environment.

Result-oriented and have experience in marketing and strategic planning. Energetic individual with outstanding interpersonal, analytical and critical thinking skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

K12
Bangalore
09.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Performed cost analysis for various events to determine budget requirements.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Developed KPI to measure effectiveness of operational processes.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Analyzed data from daily reports to identify process development
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Freelancer Trekking

Suyana
Bangalore
11.2023 - 11.2024
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
  • Followed safety protocols at all times while guiding guests through the tour areas.

Market Developer Intern

Pawzz
11.2023 - 12.2023
  • Developed strategic marketing plans for product promotion, increasing brand visibility.
  • Coordinated trade shows and other special events aimed at driving awareness of our products/services among potential customers.
  • Raised Funds for the process

Internship Student

Industrial Area , Shimoga
09.2021 - 10.2021
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Education

MBA/PGDM - Business Analytics & Marketing

M S Ramaiah University of Applied Sciences
Bangalore
09-2024

B.Tech/B.E. - Mechanical

Visveswaraiah Technological University (VTU)

Skills

  • Data analysis
  • Market research
  • Project management
  • Vendor and Risk Management
  • Customer service & CRM
  • Strategic planning
  • Team collaboration
  • Problem solving
  • Negotiation skills
  • Team building/leadership
  • Customer relationship management
  • Work flow planning
  • Budgeting , P & L and cost control
  • Risk management
  • Staff development
  • Employee motivation
  • Business and operations management
  • Multi-task operations
  • Forecasting and scheduling
  • High-pressure environments and cost reduction Strategies
  • Sales background
  • Key performance indicators

Accomplishments

  • Top Performer Award
  • Best Ops Manager
  • Top 2nd Best Operations Manager in Zone

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Tamil
Elementary (A2)
A2

Certification

  • MS Excel
  • MS Word
  • Microsoft Power point
  • SAP
  • Python
  • Machine Learninig
  • Auto-Cad
  • Catia
  • Power BI
  • SQL
  • Pro-E

Intrests

  • Sports
  • Event Planning
  • Trekking
  • Gardening
  • Adventures
  • Science Fiction

Timeline

Operations Manager

K12
09.2024 - Current

Freelancer Trekking

Suyana
11.2023 - 11.2024

Market Developer Intern

Pawzz
11.2023 - 12.2023

Internship Student

Industrial Area , Shimoga
09.2021 - 10.2021

MBA/PGDM - Business Analytics & Marketing

M S Ramaiah University of Applied Sciences

B.Tech/B.E. - Mechanical

Visveswaraiah Technological University (VTU)

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Chetan Swaroop GP