CHETANA JADHAV
Mahim
Summary
Dynamic Trade Finance professional with extensive experience at ICICI Bank LTD, adept in UCP 600 compliance and customer satisfaction. Proven track record in managing high-value Letters of Credit and enhancing team performance. Skilled in Fincore 10X and workflow management, demonstrating adaptability and strong leadership in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager I (Trade Finance operations)
ICICI Bank LTD
Mumbai
04.2025 - Current
- Handled end-to-end processing of Letters of Credit (LC) including issuance, amendment in compliance with UCP 600 and ISBP guidelines.
- Reviewed and verified LC terms and conditions to ensure compliance with contractual and regulatory requirements.
- Prioritized the resolution and response to customer complaints and problems within agreeable time frame as well as ensures that high levels of customer satisfaction to be maintained.
- Work closely with team members to accurately process work in time sensitive situations.
- Work closely with managers to ensure proper guidelines and procedures are being met and followed as per the terms of letter's of credit.
- Accurately issuing High value Letter's of credit.
- Ensuring all the credits are issued successfully by EOD.
DEPUTY MANAGER II(Trade Finance Operations)
ICICI Bank LTD
Mumbai
04.2021 - 03.2025
- Accountable for letter of credit issuance process for retail clients (Inland/Import).
- Scrutinizing the documents submitted by client and highlighting the errors in the documents (Pre cut off & Post cut off documents checklist preparation and giving exception resolution).
Assistant Branch Manager
ICICI Bank LTD
Mumbai
04.2018 - 03.2021
- Scrutiny of transactions processed at branch and voucher scanning.
- Organized, stocked and maintained the teller window area.
- Handling Customer queries and complaints wilthi TAT.
- Managing audit and compliance of the branch.
- Putting into account effect new procedures & policies passed down from the bank.
- Pulled daily branch reports.
- Processed quarterly vault and ATM audits with zero error rate.
- Maintaining Branch MIS for Rekyc for Savings, Current and also for NRI customer.
- Team handling and managing in all aspects of the branch operational work.
- Exploring and sharing Knowledge bytes with the Branch team.
Value Banker
ICICI Bank LTD
Mumbai
01.2014 - 03.2018
- KYC Check and updation.
- Providing Foreign Exchange Service, Like Remittance, travel card issuance, currency exchange etc.
- Handling demat queries and transaction viz TIFD, IDT, Dematerialisation, Updation of Customer details related to demat.
- Initiating transfer cheques, Pay orders, Demand drafts, NEFT, RTGS transactions.
- Booking Corporate and retail FD's.
- Processing & Disbursement of Jewel Loan.
- Opening and Closing of Cash.
- Maintaining deliverables & inventory and generating stock report.
- Contribution towards branch targets by cross selling.
Education
PGDBO -
Institute Of Finance Banking & Insurance
01.2013
TYBFM -
University Of Mumbai
01.2012
HSC -
University Of Mumbai
01.2009
SSC -
Maharashtra Board
01.2006
Skills
- Knowledge of UCP 600 and relevant ICC publications
- Adaptable and flexible approach to work
- Excellent workflow and time keeping management
- Team building skills
- Fincore 10X
- Sales CRM
- Deliverables Management Portal
- Star
- FCRM
- Trade Factory
- SWIFT
Awards
- Recognition FY 2021-2022, Got promoted with Highest rating to DM-II for an exceptional performance in FY 2021-2022, 03/31/22
- Zonal Head Mutual Fund, Qualified for achieving Mutual Fund target, 02/01/21
- Zonal Head CA Ki Pathshala, Qualified for CA Ki Pathshala Contest for opening highest number of current account, 07/01/20
- Recognition FY 2018-2019, Got promoted with highest rating to DM-I for an exceptional performance in FY 2018-2019., 03/01/19
- Zonal Head Missio NPS, Awarded for achieving 100% Net Promoter Score in Mumbai Zone, 12/01/18
- Zonal Head Forex Contest, 11/01/18
- Recognition FY 2024-25, Got promoted with Highest rating to DM-II for an exceptional performance in FY 2024-2025, 03/31/25
Timeline
Manager I (Trade Finance operations)
ICICI Bank LTD
04.2025 - Current
DEPUTY MANAGER II(Trade Finance Operations)
ICICI Bank LTD
04.2021 - 03.2025
Assistant Branch Manager
ICICI Bank LTD
04.2018 - 03.2021
Value Banker
ICICI Bank LTD
01.2014 - 03.2018
PGDBO -
Institute Of Finance Banking & Insurance
TYBFM -
University Of Mumbai
HSC -
University Of Mumbai
SSC -
Maharashtra Board
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