Chetan Gupta
New Delhi
Summary
Accomplished Product Owner/Business Analyst with a proven track record in delivering complex digital integration and automation projects. Skilled in leveraging agile methodologies like SAFe and Scrum. Successfully streamlined processes and achieved significant cost savings through automation. Recognized as a Change Maker for exceptional performance, leading a high-performing team.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Product Owner/Business Analyst
Orange Business
07.2020 - Current
- Award-Winning Performance : Received the Change Maker Award for exceptional performance as a Product Owner, successfully delivering complex digital integration projects. Led the team of 9 engineers, QA and BA to be recognized as the best among 8 teams in the office, highlighting commitment to excellence and innovation.
- Digital Integration Leadership and Cost Savings : Led the digital integration of 7 tools within Orange, successfully onboarding over 90 CSDs and 350 customers across Europe, Asia, Africa, North and South America, which streamlined processes and resulted in significant cost savings of €400K per year due to automation.
- Promotion to Product Owner : Achieved promotion to Product Owner within two years, July 2022, due to exceptional feedback from stakeholders and business owners, recognized as the youngest Product Owner in Orange Business India.
- Stakeholder Engagement : Developed and maintained strong relationships with business stakeholders and customers, effectively communicating product capabilities, organize requirement gathering workshops, negotiating budget, and providing project updates.
- Requirement Gathering, Analysis, Documentation and Collaboration : Kickoff sessions, requirement elicitation, analysis, preparing comprehensive documentation, BRD, FRD, HLD, runbook, user manuals, flow diagrams, test cases, user stories and presentations.
- Agile Methodology and Coaching : Facilitating scrum ceremonies, product backlog management, grooming, refinement, estimation, prioritization, coaching the team on best practices, PI planning.
- Reporting and Analytics : Developed and presented monthly and quarterly reports in Excel and PowerPoint, identifying key metrics, creating Power BI and ServiceNow dashboards to provide insights for strategic decision-making.
- ITSM and ServiceNow Administration : Knowledgeable in IT Service Management (ITSM) principles, hands-on knowledge of ServiceNow ITSM and CSM modules, administration, design workflows as per business requirements.
- UI/UX Design Collaboration: Designed user interfaces for web and mobile applications using Adobe XD, wireframing, prototyping, survey, user research, collaborating with designers to deliver user-friendly experiences.
- Mentorship and Team Development : Mentored 3 business analysts, strengthened overall team capabilities through effective knowledge sharing.
Management Intern
LG Electronics India
06.2019 - 08.2019
- Gained comprehensive experience across multiple functional areas including sales, marketing, finance, legal, and operations to understand business principles, strategies, and operations.
- Worked with the sales and marketing team understanding their operating procedures, promotion through online and offline channels, and digital listing of the brand outlets.
- Visiting the brand stores, retail outlets and attending promotional events. Understanding various marketing campaigns run by the company across different channels(in store branding, influencer marketing, newspaper ads).
- Visited LG Warehouse to understand managing supply chain, warehousing model, tracking of inventory and handling of logistics.
- Understood the work of billing team, billing tool, make use of billing data to formulate promotional schemes & avoid dead stock, accounting team structure, accounting cycles, discounts and budget approval.
Web Developer Intern
REC, Ministry of Power, Government of India
06.2016 - 07.2016
- Developed a multi-page online application form using the ASP.NET framework, featuring distinct interfaces for both admin and users.
- Utilized Microsoft SQL Server to maintain records of submitted applications, user credentials, application status, and activity logs.
- Successfully delivered the solution upon acceptance by the requester, demonstrating effective project execution and stakeholder collaboration.
- Gained insights into the company's digital data collection methods for electrification status across the country.
Education
MBA - Marketing(Major) And Operations & Analytics(Minor)
University School of Management Studies, GGSIPU
New Delhi, India07-2020
B.Tech - Computer Science Engineering
Netaji Subhas University of Technology East Campus
New Delhi, India07-2017
Skills
- Scrum, SAFe, Kanban, Jira, Confluence
- Microsoft Planner, Gantt Charts, Product Roadmap, Product Positioning
- Google Cloud(GCP), Kubernetes (K8), Administration, Monitoring, Logs Analysis, Root Cause Analysis
- ServiceNow, ITIL, Administration
- Adobe XD, wireframing, prototyping
- Power BI, Google Looker Studio, Visualization, SQL, MongoDB, Hive
- Postman, REST & SOAP API, testing
- Microsoft Office Suite: Excel, Word, Powerpoint, Visio, Publisher, OneNote
Certification
- Certified SAFe® 6 Product Owner/Product Manager
- Certified Scrum Product Owner®
- Certified SAFe® 6 Agilist
- ServiceNow Certified System Administrator (CSA)
- Google Cloud Certified Cloud Digital Leader
Timeline
Product Owner/Business Analyst
Orange Business
07.2020 - Current
Management Intern
LG Electronics India
06.2019 - 08.2019
Web Developer Intern
REC, Ministry of Power, Government of India
06.2016 - 07.2016
- Certified SAFe® 6 Product Owner/Product Manager
- Certified Scrum Product Owner®
- Certified SAFe® 6 Agilist
- ServiceNow Certified System Administrator (CSA)
- Google Cloud Certified Cloud Digital Leader
MBA - Marketing(Major) And Operations & Analytics(Minor)
University School of Management Studies, GGSIPU
B.Tech - Computer Science Engineering
Netaji Subhas University of Technology East Campus
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