Chetan Kumar Bhati
Pune
Summary
Assistant Manager at TCS in US mortgage domain in default and active servicing with a proven track record in enhancing team productivity and client satisfaction. Skilled in contract review and adept at problem-solving, I successfully managed 78 team members, ensuring timely project completion and compliance. My strong communication abilities fostered lasting client relationships, driving repeat business opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
TCS
Pune
01.2016 - Current
- Improved team productivity through thorough training of new associates.
- Managing end-to-end operations in the U.S. Mortgage domain, along with delivery.
- Currently managing 78 team members, along with 2 team leads.
- Preparing the SOP/PnP checklist with client approval.
- Streamlined the process for faster turnaround times by maintaining organized documentation.
- Supported a positive work environment through active collaboration with team members, and contributing to office efficiency.
- Ensured adherence to deadlines by proactively managing timelines within complex schedules.
- Expedited transactions by resolving issues quickly and liaising effectively between all parties involved.
- Reviewed contract terms to identify any discrepancies or potential issues before proceeding with the closing process, avoiding last-minute complications, or delays.
- Ensuring BAU of default servicing with compliance regulations such as bankruptcy, property preservation, foreclosure, and loss mitigation.
- Managed multiple projects simultaneously while ensuring the timely completion of each task without compromising quality or accuracy.
- Provided exceptional customer service throughout the entire closing process, creating an enjoyable experience for each client involved in the transaction.
- Facilitated successful closings by actively communicating updates to all stakeholders involved in real estate transactions.
- Enhanced client satisfaction by addressing all inquiries promptly and professionally.
- Developed strong relationships with clients through excellent communication skills, leading to repeat business opportunities.
- Assisted with post-closing tasks such as funding disbursements, document recording, and file archiving for a seamless experience.
- Managing operations between third party vendor and all the stakeholders.
- Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities, and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Green Belt trained and certified; also, currently, another Green Belt project is in process.
- Presenting MBR to higher management.
- Adhere to getting complaints in internal and external audits by gathering all the required artifacts within the given timeline.
Junior Accountant
Infosys BPM
08.2014 - 01.2016
- Prepared journal entries and entered into system using Software.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Assisted with preparation of monthly financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Education
MBA - Finance
Savitribai Phule Pune University
Pune2014
Skills
,,,,,,,,,,,,
Time management abilities
Able to work under pressure
Adhere to TAT and timeline
Self-motivation
Decision making
Customer relations
Excellent communication
Multitasking
Time management
Problem solving
Microsoft Office
Teamwork
Deadline adherence
Contract review
Client communication
Greet belt certified
Certification
Green Belt certification
Timeline
Assistant Manager
TCS
01.2016 - Current
Junior Accountant
Infosys BPM
08.2014 - 01.2016
MBA - Finance
Savitribai Phule Pune University
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