Open To Work
Chetan Sawant
Navi Mumbai
Summary
Dynamic leader with a proven track record at LAN IT 24, driving €1.5 million in partnerships and enhancing service delivery across 60+ countries. Expert in project management and client relationship management, I excel in optimizing processes and fostering team collaboration to achieve exceptional results. Passionate about continuous improvement and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Head of Service Delivery (APAC & ROW) + Sales Manager
LAN IT 24
07.2023 - Current
- Secured €1.5 million partnership with Adidas; drove €1 million+ in new business growth in 2024.
- Directed service delivery operations in 60+ countries, achieving high standards of performance.
- Managed IT service projects, ensuring timely completion and adherence to quality standards.
- Implemented best practices in service management to drive continuous improvement efforts.
- Supervised SDMs and project coordinators on global IT projects, enhancing process efficiency.
- Provided direction, support, and guidance to team members in order to facilitate the achievement of departmental goals.
- Implemented new systems or processes designed to improve the efficiency of operations within the department.
- Oversaw team performance and developed training programs for staff improvement.
- Coordinated regular contract reviews with suppliers and vendors to secure optimal value.
- Facilitated onboarding and project delivery for clients such as NTT Global Network and HCL Axiom Technologies.
- Resolved escalated complaints from customers in an efficient manner.
- Collaborated with cross-functional teams to streamline communication and workflows.
- Fostered positive team culture through feedback sessions and recognition initiatives.
Head of Service Delivery (APAC) + Sales Executive
Excis Compliance India Pvt Ltd
03.2020 - 06.2023
- Directed 22 service delivery managers and 8 project coordinators across 60+ countries.
- Secured new clients including NTTGN, Procurri, Logicalis-Singtel, and Tech Mahindra.
- Achieved successful rollout of HPE and H&M global store projects.
- Executed NTTGN and Knauf SD-WAN global rollout initiatives.
- Delivered managed services to enhance operational effectiveness for clients Mondelez and Nokia.
- Led service operations to enhance client satisfaction and engagement.
- Managed cross-functional teams to deliver exceptional service outcomes.
- Implemented training programs to elevate team performance and service quality.
- Resolved escalated customer complaints promptly, improving client satisfaction and retention.
- Analyzed customer feedback data on a regular basis to identify trends or potential issues relating to service delivery.
- Created strategies for improving customer service levels in line with business objectives.
- Implemented new systems or processes designed to improve efficiency of operations within the department.
- Directed team members to align efforts with departmental goals, fostering accountability and collaboration.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
Head of Project Delivery (APAC) / Senior Project Manager
NSC Global
01.2016 - 03.2020
- Managed multimillion-dollar projects for AT&T, Accenture, BT, Atos, and Capgemini.
- Directed Allianz Refresh project generating over $1 million annually.
- Oversaw AT&T NetBond Cloud Connect initiatives.
- Coordinated BT GFEs service transition under a five-year contract worth $700,000 per year.
- Developed project plans outlining scope, timelines, and resource allocation.
- Coordinated with stakeholders to define clear project objectives and requirements, ensuring alignment with business goals.
- Managed project scope, timeline and budget in alignment with company objectives.
- Monitored progress of projects against established timelines and budgets.
- Established best practices for managing complex projects, enhancing overall project delivery effectiveness.
- Implemented best practices for project management processes and methodologies.
- Mentored junior project managers, fostering professional development within the team.
- Delivered exceptional service to clients, strengthening relationships and fostering opportunities for future projects.
- Created detailed reports on project status, issues, risks and opportunities.
- Negotiated contracts with third-party vendors.
- Increased project capacity by securing additional personnel and resources.
- Successfully managed relationships with all stakeholders.
- Led PMO, field engineering, and global service desk teams across the APAC region.
Pre-Sales Consultant
Pacnet
01.2011 - 12.2012
- Collaborated with sales teams to create customized solutions tailored for clients.
- Developed technical presentations for stakeholders to support sales initiatives effectively.
- Drafted proposals and presentations for potential clients, improving engagement and understanding.
- Built relationships with key decision-makers within target accounts to drive sales.
- Identified upsell opportunities in existing projects, increasing overall revenue potential.
- Designed enterprise network and datacenter solutions that addressed specific client requirements.
- Provided guidance on industry best practices, improving overall customer experience.
- Managed multiple engagements concurrently while adhering to tight deadlines.
Asst. Manager
TataNet
01.2007 - 12.2011
- Led solution architecture teams of 11 to 26 engineers, enhancing project delivery capabilities.
- Trained new employees on company policies and best practices, fostering compliance and integration.
- Oversaw customer service initiatives to improve client satisfaction and retention rates.
- Trained new employees on company policies, procedures, and best practices.
- Implemented training sessions to enhance team skills and product knowledge.
- Managed customer service inquiries and complaints, achieving timely resolutions to enhance client satisfaction.
- Supervised daily operations, coordinating shift scheduling and duty assignments to maintain operational efficiency.
- Provided guidance to junior staff on tasks, projects, and objectives.
Sr. Engineer / Sr. Executive
Bharti Airtel
01.2000 - 12.2007
- Led cross-functional teams to implement technical solutions and enhance service delivery.
- Developed and maintained system architecture for telecommunications infrastructure projects.
- Coordinated with vendors to ensure timely procurement of engineering resources and tools.
- Resolved customer inquiries and issues to facilitate timely project delivery.
Education
Electrical, Electronics And Communications Engineering
Mumbai University
Kharghar, Navi Mumbai01-2000
Class XII - Science Education
Mumbai University
Ghatkopar, Mumbai01-1997
Class X - Science Education
Maharashtra Board
Chembur, Mumbai01-1995
Skills
- Service management
- Project management
- Service optimization
- Vendor management
- Client relationship management
- Sales strategy
- Stakeholder engagement
- Cross-functional collaboration
- Team leadership
- People management
- Critical thinking
- Effective communication
- Process optimization
Certification
• Prince2 Practitioner
• Cisco Certified Design Associate
• Cisco Unified Computing Technology Specialist
• Cisco Data Center Networking Specialist
• Cisco Certified Network Associate (CCNA)
• ITIL V3
• Cisco Certified Design Associate
• Cisco Unified Computing Technology Specialist
• Cisco Data Center Networking Specialist
• Cisco Certified Network Associate (CCNA)
• ITIL V3
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Head of Service Delivery (APAC & ROW) + Sales Manager
LAN IT 24
07.2023 - Current
Head of Service Delivery (APAC) + Sales Executive
Excis Compliance India Pvt Ltd
03.2020 - 06.2023
Head of Project Delivery (APAC) / Senior Project Manager
NSC Global
01.2016 - 03.2020
Pre-Sales Consultant
Pacnet
01.2011 - 12.2012
Asst. Manager
TataNet
01.2007 - 12.2011
Sr. Engineer / Sr. Executive
Bharti Airtel
01.2000 - 12.2007
Electrical, Electronics And Communications Engineering
Mumbai University
Class XII - Science Education
Mumbai University
Class X - Science Education
Maharashtra Board
Personal Information
Title: PROJECT MANAGEMENT PROFESSIONAL – IT INFRASTRUCTURE / TELECOM