Chethan BA
Technical Assasote
Bangalore
Summary
Dynamic Technical Specialist with a proven track record at PPS Motor, excelling in project management and technical support. Adept at troubleshooting and issue resolution, I foster team collaboration and enhance user experience. Skilled in system optimization and user training, I am committed to continuous improvement and delivering exceptional results.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Technical Specialist
PPS Motor
07.2025 - Current
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Technical Assosate
Scania India' Pvt Ltd
07.2015 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical
Mercedes Dealer
06.2010 - 04.2014
- Worked with technical personnel to resolve system problems.
- Developed user-friendly documentation for complex technical processes, fostering improved understanding among non-technical staff members.
- Improved technical efficiency by regularly maintaining and troubleshooting equipment.
- Streamlined technical processes for improved efficiency and reduced downtime.
- Daily inspection and service codineting and due checked countinue driver kml improve traing
- Mejor work egine snd gear box fixing
Tecnician
Volvo Lathagi
02.2008 - 06.2010
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Optimized network performance, conducting regular updates and patches to software systems.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Education
High School Diploma -
High School Diploma -
Associate of Arts -
Skills
Simulation building
User training expertise
Proficient in system
IT infrastructure
Machine learning
Technical support
Technical support background
Project planning
HelpDesk support
Quality assurance testing
Technical consulting
Cost estimates
Business analysis
Technical guidance
Issue resolution/troubleshooting
Team building
Time management
Problem-solving abilities
Analytical skills
Analytical thinking
Timeline
Technical Specialist - PPS Motor
07.2025 - Current
Technical Assosate - Scania India' Pvt Ltd
07.2015 - 06.2025
Technical - Mercedes Dealer
06.2010 - 04.2014
Tecnician - Volvo Lathagi
02.2008 - 06.2010
KVG ITI - High School Diploma,
Netaji High School Ballamavati - High School Diploma,
Aruna Junior Collage Cherumane - Associate of Arts,