CHETHAN BC
Bengaluru
Summary
Bachelor's Degree in Computer Application with over 4 years of experience. Currently serving as a HAM/CMDB Analyst at Accenture Solutions Pvt Ltd., Bengaluru. Skilled in maintaining asset and CI databases throughout its lifecycle. Accomplished IT Asset Management with a proven track record at TCS and Accenture, skilled in Hardware Asset Management and CMDB. knowledge in ServiceNow ticketing and Excel Reporting, demonstrating exceptional detail orientation and multitasking abilities. Achieved zero internal escalations. Maintained accurate and up-to-date asset information throughout the hardware lifecycle by managing the deliverable and task completion by communicating effectively with end-users and internal teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ITAM Analyst
Accenture
Bengaluru
03.2022 - Current
- As a CMDB/HAM Analyst, I was involved in a project focused on managing Configuration Item (CI) records and their lifecycle within ServiceNow.
- Maintained the CI database, ensuring comprehensive information is available for the entire CI lifecycle
- Reviewed the CMDB Health Dashboard to assess data quality, addressing issues such as duplicate, stale, and orphaned CIS.
- Monitored and promptly responded to emails regarding actions required, efficiently handling incidents, service requests (RITMs), change requests, certification tasks, and duplicate tasks, while ensuring timely closure within defined SLAs.
- Remediated duplicate entries in the CMDB to uphold the accuracy and integrity of CIs across primary and non-primary infrastructure classes.
- Conducted audits to validate the correctness and completeness of CIs in the CMDB.
- Actively worked on updating missing attributes for primary classes, ensuring all mandatory, non-discoverable attributes are accurately recorded in the CMDB.
- Compiled weekly CMDB dashboard reports for tower leads and management, created monthly billing and region-wise reports, and conducted reconciliation activities to enhance CMDB accuracy and data quality.
- Managed incidents, service requests (SRS), and change requests (CRs) without any SLA breaches, maintaining a record of zero internal escalations or complaints from clients or internal teams.
- Provided comprehensive training to new team members on CMDB/HAM processes and knowledge upon their onboarding.
Support Executive - IT Asset Managment
TCS
Bengaluru
08.2020 - 03.2022
- Oversaw all aspects of Hardware IT Asset Management throughout the entire asset lifecycle, ensuring up-to-date asset information was maintained. This includes monitoring inbound and outbound material processes, stockroom maintenance, and IT store management.
- Ensured precise, up-to-date record-keeping by regularly updating the asset registry and maintenance of the IT asset inventory within the ServiceNow platform.
- Created and published weekly and monthly inventory asset status reports, worked on gap analysis, and completed reconciliation activities to maintain data accuracy in asset records. Communicated effectively with end users and internal teams across multiple platforms.
- Verified and compiled detailed information for newly received materials, managed the onboarding of assets, and managed the deliverables as per the requirements, updated the asset inventory, and stock details for hardware assets and computer peripherals. Updated asset records as needed, and monitored internal asset movements.
- Documented purchase orders, invoices, delivery challans, and asset locations, while confirming employee sign-off.
- Executed physical asset verification audits, and facilitated the refreshment or replacement of IT assets to the users.
Education
Bachelor's Degree - Computer Application
Mangalore University
01.2019
Skills
- Ability to work independently and as a team player
- Detail-oriented, multitasking, prioritization, and time management
- Hardware Asset Management and CMDB (Configuration Management Database)
- ServiceNow ticketing
- Asset and CI lifecycle management
- Excel Reporting (Microsoft Office)
- Inventory Management
- Basic Operational Knowledge about Discovery
Certification
IAITAM Certified Hardware Asset Management Professional (CHAMP)
Hobbies and Interests
- Watching Movies and TV shows
- Cricket
- Cooking
Timeline
ITAM Analyst
Accenture
03.2022 - Current
Support Executive - IT Asset Managment
TCS
08.2020 - 03.2022
Bachelor's Degree - Computer Application
Mangalore University
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