Chethan H
Sales Administrator
Bengaluru
Summary
Customer-oriented Sales Administrator with extensive 5-years background dealing with customer requests and providing quotations, and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Proficient in Hubspot CRM Coupled with in-depth knowledge of digital enrollment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales Administrator
Endless Gain Pvt Limited
Bengaluru
09.2021 - 02.2023
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Discussed sales strategies and promotional plans with Commercial Director on regular basis.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Attended sales training camp and brought best practices leadership back to company.
- Evaluated performance against goals and implemented appropriate development plans.
Freelancer
No Company
Bengaluru
08.2019 - 06.2021
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best sales practices and proper use of research tools.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
Lead Generation Specialist
Shift Sixth
Bengaluru
09.2018 - 03.2019
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in sales profit increase.
Customer Care Representative
Aegis Limited
Bengaluru
11.2017 - 08.2018
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
Education
BBA - Business Administration
Bengaluru University
Bengaluru 04.2020 - Current
Skills
Sales processes
Timeline
Sales Administrator
Endless Gain Pvt Limited
09.2021 - 02.2023
BBA - Business Administration
Bengaluru University
04.2020 - Current
Freelancer
No Company
08.2019 - 06.2021
Lead Generation Specialist
Shift Sixth
09.2018 - 03.2019
Customer Care Representative
Aegis Limited
11.2017 - 08.2018