Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chethana C Eresh

Hyderabad

Summary

Senior Business Analyst with over 12 years of IT experience spanning Banking, Payments, Retail, and Investment Banking sectors. Extensive domain expertise in Cards & Digital Payments (6.6 years), Retail end-user applications (1.5 years), and Investment Banking (3.2 years), complemented by 1 year in Quality Assurance. Certified in CSM and SAFe, possessing robust skills in requirements analysis, backlog management, stakeholder collaboration, UAT, and SQL-based data analysis—effectively aligning business needs with technical solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Colruyt Group
03.2024 - Current
  • Company Overview: Retail domain; worked on end-user applications to enhance customer experience.
  • Communicated product vision to stakeholders and Scrum teams.
  • Collected feedback from users & business to refine features.
  • Managed & prioritized product backlog; aligned with business priorities.
  • Facilitated Scrum ceremonies (planning, reviews, retrospectives).
  • Engaged in technical feasibility discussions with engineering.
  • Documented PRD, FRS, BRS, and business rules.
  • Generated reports and performed SQL-driven data analysis to derive solutions.
  • Conducted UAT and validated sprint/product releases; supported go-live.
  • Retail domain; worked on end-user applications to enhance customer experience.

Business Analyst - Cards and Digital Payments

Ivy Comptech Pvt Ltd
Hyderabad
08.2017 - 02.2024
  • Company Overview: A goal-oriented CSM and SAFe certified professional with 6 years of experience in Business Analysis.
  • Specialization in identifying and documenting essential components for payment processing, such as business rules, use cases, and user stories.
  • Expertise in effectively documenting business processes, encompassing business requirements and functional specifications.
  • Proactive collaboration with product managers, developers, and payment processors to efficiently gather and assess business requirements.
  • Analyzing existing payment systems to identify areas for improvement and optimization.
  • Hands-on experience working with various payment gateways and processors, including PayPal, PXP, Braintree, NUVEI etc.
  • Well-versed in mobile payment technologies, online payment methods, and digital wallets.
  • Performing Root Cause Analysis to identify defects and successfully debug applications, while utilizing SWOT Analysis and Impact Analysis for comprehensive problem-solving.
  • In-depth knowledge of Payment Card Industry Data Security Standards (DSS), compliance requirements, and industry best practices.
  • Extensive expertise in utilizing Payment APIs and integration protocols, particularly REST and SOAP.
  • Strong SQL foundation, proficient in writing basic queries and manipulating data from relational databases.
  • Facilitating meetings and workshops with cross-functional teams to gather requirements and resolve issues.
  • Knowledgeable in Scrum practices, actively participating in Scrum ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • A goal-oriented CSM and SAFe certified professional with 6 years of experience in Business Analysis.

Senior Test Engineer

Ivy Comptech Pvt Ltd
Hyderabad
08.2016 - 07.2017
  • Testing game functionality, features, and mechanics to identify and report bugs and defects.
  • Collaborating with game designers and developers to understand requirements and user stories.
  • Creating and executing test cases and test plans to validate game performance, usability, and compatibility.
  • Using bug tracking systems (JIRA) for logging and tracking bugs.
  • Using test management tools (TestRail) for creating and organizing test cases.
  • Testing compatibility across various gaming platforms (PC, mobile devices).
  • Working closely with game designers, developers, and other stakeholders to understand requirements and resolve issues.
  • Participating in daily stand-ups, sprint planning, and retrospective meetings.
  • Clearly documenting and communicating test results, progress, and any roadblocks encountered.

Dev Ops Associate

State Street Global Advisors
Bangalore
06.2013 - 07.2016
  • Company Overview: 3.2 years of experience in Investment Banking domain, having sound knowledge and experience on various financial products in Capital Market.
  • Taking ownership of problems and driving towards their resolution with root cause analysis.
  • Providing support & maintenance of existing applications/websites and attending to production support issues.
  • Effectively manage day-to-day activities in coordination with team members across global locations.
  • Work globally and to support various business and technology teams as necessary during design, development, and delivery.
  • 3.2 years of experience in Investment Banking domain, having sound knowledge and experience on various financial products in Capital Market.

Education

Master Of Computer Application -

Malnad College of Engineering
Hassan, Karnataka

Bachelor Of Science - Computer Science

Hassan, Karnataka

Skills

  • Stakeholder management and communication
  • Requirements analysis and documentation
  • UML diagrams and wireframes
  • SQL and database management
  • User acceptance testing
  • Team collaboration
  • Agile methodologies
  • Presentation skills
  • Manual testing
  • Effective communication

Certification

  • CSM
  • SAFe
  • BA Workshops

Timeline

Senior Business Analyst

Colruyt Group
03.2024 - Current

Business Analyst - Cards and Digital Payments

Ivy Comptech Pvt Ltd
08.2017 - 02.2024

Senior Test Engineer

Ivy Comptech Pvt Ltd
08.2016 - 07.2017

Dev Ops Associate

State Street Global Advisors
06.2013 - 07.2016

Master Of Computer Application -

Malnad College of Engineering

Bachelor Of Science - Computer Science

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Chethana C Eresh