Open To Work
CHETHAN B. N
Bangalore
Summary
Visionary automotive executive with 15+ years of progressive leadership, scaling service operations from startup phases to multimillion-rupee revenue streams. Proven track record of achieving Pan-India #1 CSI scores (up to 997), tripling revenues, and driving service loads from 0 to 1,085 vehicles. Expert in strategic P&L management, customer-centric innovation, and high-performance team building, positioning organizations as market leaders in after-sales service.
Overview
15
15
years of professional experience
Work History
Senior Manager, After-Sales (Service Business Head)
Advaith KIA
Bangalore
08.2024 - Current
- Secured Tire-1 city #1 position with record CSI score of 976, outperforming peers through targeted customer experience initiatives.
- Explosively grew service load from 0 to 700 vehicles, establishing a scalable operations model.
- Achieved #1 ranking in One-Pager metrics, enhancing operational efficiency and profitability.
Senior Manager, After-Sales (Service Business Head)
PPS Jeep
Bangalore
06.2023 - 01.2024
- Led service operations, quality assurance, and customer engagement, ensuring 100% adherence to OEM standards and KPIs.
- Implemented governance frameworks that boosted compliance and positioned the dealership for sustained growth.
Service Manager (Service Head)
Pavan Hyundai
Bangalore
11.2020 - 06.2023
- Delivered Pan-India #1 CSI score of 997, driving exceptional customer loyalty and repeat business.
- Scaled service load from 440 to 1,085 vehicles while tripling revenue through process optimization and team leadership.
- Transformed operations into a high-growth engine, exceeding national benchmarks.
Service Manager
Elite Ford
Bangalore
05.2018 - 11.2020
- Elevated CSI score from 740 to 891 (peak 903), via rigorous workshop operations and maintenance oversight.
- Directed acquisition, operations, and revenue generation across service, bodyshop, and CRE departments.
- Monitored load growth and aligned with OE parameters, securing awards for performance excellence.
Senior Service Advisor
Shahwar Nissan Pvt Ltd
Bangalore
10.2016 - 05.2018
- Served as key interface for customer service needs, enhancing satisfaction and retention through proactive communication.
Service Advisor
Garuda Maruti
Bangalore
06.2011 - 10.2016
- Bridged technicians and customers with transparent service explanations, query resolution, and appointment management.
- Elevated service experience, contributing to consistent customer satisfaction gains.
Education
Bachelor of Engineering -
Shridevi Institute of Technology
Tumkur05.2011
Skills
- Business & Financial Management
- Technical & Service Operations
- Leadership & People Management
- Customer Experience & Relationship Management
- Process Optimization & Governance
- Strategic Planning & Analytics
- Digital Systems & CRM Proficiency
- Stakeholder Communication & Negotiation
- Compliance & Risk Management
Awards
- Pan-India #1 Position in CSI Score (997)
- Best Performer Dealer Award
- Fast Growing Dealer Award
- Highest Accessories Sales Dealer Award
- Best WEP Score Award
- Highest RSA Sold Dealer Award
- Bronze Award, Service Advisor Skill Contest
Languages
- Kannada (Mother Tongue)
- English (Fluent)
- Hindi (Fluent)
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹130000/yr - ₹200000/yrTimeline
Senior Manager, After-Sales (Service Business Head)
Advaith KIA
08.2024 - Current
Senior Manager, After-Sales (Service Business Head)
PPS Jeep
06.2023 - 01.2024
Service Manager (Service Head)
Pavan Hyundai
11.2020 - 06.2023
Service Manager
Elite Ford
05.2018 - 11.2020
Senior Service Advisor
Shahwar Nissan Pvt Ltd
10.2016 - 05.2018
Service Advisor
Garuda Maruti
06.2011 - 10.2016
Bachelor of Engineering -
Shridevi Institute of Technology