Hi, I’m
CHETHANKUMAR BV
Bengaluru
Summary
Operations specialist with 7+ years in order management and warehouse operations. Extensive experience with SAP SD and MM tools, coupled with strong team management skills. Focused on achieving operational goals and improving efficiency through effective process management. Recognized for delivering results in challenging environments.
Overview
9
years of professional experience
Work History
Merck Life Science Pvt Ltd
Order Management Representative
03.2025 - Current
Job overview
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reviewed order terms and conditions with customers to comply with company policy.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated through Number systems to build, track and monitor orders.
- Maintained strong relationships with clients, ensuring a seamless ordering experience and timely updates on their requests.
- Reduced order errors through meticulous attention to detail and careful data entry.
- Managed high-volume orders during peak seasons, maintaining accuracy and efficiency under pressure.
- Usage of SFDC tool
- Creating CN to customer & follow-up of customer returns material until GRIR done.
Berger India Pvt Ltd
(Commercial Admin)
01.2023 - Current
Job overview
- Appointment & Negotiation with transporters & other Vendors.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Planned and coordinated delivery routes based on locations and drivers available.
- Coordinated daily, weekly and monthly transport plans, consistently delivering structured logistics to exceed KPIs.
- Supervision of CFA & Warehouse Operation.
- Statutory Compliance (Obtain /Renewal of licenses).
- Liquidation of non moving /damage stock & minimize stock discrepancy).
- Vendor payments of the warehouse.
PEPPERL + FUCHS INDIA PVT
LTD
Lead Logistic supply chain
03.2017 - 08.2022
Job overview
- Support and lead projects analyzing existing system-
- Support logistics policies and processes (including supply, maintenance transportation, acquisition logistics,and operational contracting support)
- Import & Export shipment management
- Shipping documentation (Invoice , packing list etc)
- Shipment Consolidation
- High Sea Sales documentations (HSS)
- Warehouse handling (shipment In-warding ,inventory maintaining)
- Invoice making (billings) process
- In-warding material to the stock from the local vendors & weekly
- Duty follow-up & making on time duty payment
- Coordinated overseas shipping with customs agents for clearance
- Procurement of Material & Negotiating with the vendors for Rate,
- Delivery and Payment Terms
- GRIR (Goods Received Inward Receipts) process
- Courier follow-ups regarding COD, POD
- Coordinating with user department for unaccounted bills
- Maintaining all financial records like Bills, Receipts etc
- Cooperation with suppliers and transport companies to ensure arrival of goods within required timeframe and obtain best freight rates
- Coordinating with freight forwarders & headquarters for the shipment landing
- Procedure related to export oriented unit & legal entities
Education
IIT BOMBAY
SUPPLY CHAIN MANAGEMENT from supply chain
KIMS'RBengaluru, KA
Master of Commerce from ACCOUNTING
Government First Grade College VijayanagarBanaglore
B.Com from Accounts
DVS CollegeBengaluru, KA
PUC from Commerce
Karntaka Board
SSLC
SAP MMBangalore
SAP MM CERTIFICATION from SAP MM Certification
11.2024
Skills
M3 ERP and SAP tools
Timeline
Order Management Representative
Merck Life Science Pvt Ltd
03.2025 - Current
(Commercial Admin)
Berger India Pvt Ltd
01.2023 - Current
Lead Logistic supply chain
PEPPERL + FUCHS INDIA PVT
LTD
03.2017 - 08.2022
IIT BOMBAY
SUPPLY CHAIN MANAGEMENT from supply chain
2022
KIMS'R
Master of Commerce from ACCOUNTING
2016
Government First Grade College Vijayanagar
B.Com from Accounts
2014
DVS College
PUC from Commerce
2011
Karntaka Board
SSLC
2009
SAP MM
SAP MM CERTIFICATION from SAP MM Certification