Chetna Gaddamwar
Chandrapur
Summary
As a banking professional with three years of experience, I have built a good foundation in customer service and satisfaction, branch operations, driving portfolio growth. Skilled in lead generation and conversion for assets and liabilities, with effective communication and a strong focus on understanding customer needs, I also successfully promoted government schemes, cross-selling of mutual funds, insurance, and digital banking products, significantly expanding the client base and boosting profitability.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The South Indian Bank Ltd
Nagpur, Maharashtra
06.2023 - Current
Probationary Officer
The South Indian Bank Ltd
Mumbai, Maharashtra
05.2022 - 06.2023
- Managed branches in Mumbai, Nagpur in Maharashtra as customer service officer.
- Handling a portfolio of HNI customers, ensuring timely resolution of service requests, and managing relationships, while improving business by adding NTB CASA and retail term deposits.
- Generated and converted assets and liabilities leads to increase client base and enhance the bank's profit
- Cross-selling of various products, such as bank mutual funds, insurance, PAPL, credit cards, and gold loans.
- Promoted various government schemes, like PMJDY, PMSBY, PMJJBY, APY, and NPS.
- Managing and resolving customer inquiries promptly to enhance customer satisfaction and loyalty.
- Day-to-day forex transactions, such as inward and outward remittance.
- Supporting digital product adoption among customers, and promoting the use of online banking services.
Education
Bachelor of Engineering - Electrical Engineering
Rajiv Gandhi College of Engineering
Chandrapur06-2019
HSC -
Vidya Niketan Junior College
Chandrapur06-2015
SSC -
Mount Carmel Convent High School
Chandrapur05-2013
Skills
- Customer service and effectiveness in branch operations
- Portfolio management and lead generation
- Cross Selling
- Problem-solving skills, fast learner
- Team player
- Effective communication skills
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Certificate of appreciation by AGM and head (PLBG) for exemplary performance in Insta credit campaign - PAPL SPOC
- Certificate of appreciation by JGM-Mumbai Region for exemplary performance in the PSR drive, Life Insurance campaign
- Certificate of appreciation by GM-TPP for exemplary performance for Doctors Plus login week
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Chetna Gaddamwar
28.05.2025
Timeline
Assistant Manager
The South Indian Bank Ltd
06.2023 - Current
Probationary Officer
The South Indian Bank Ltd
05.2022 - 06.2023
Bachelor of Engineering - Electrical Engineering
Rajiv Gandhi College of Engineering
HSC -
Vidya Niketan Junior College
SSC -
Mount Carmel Convent High School
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