Aman Kumar
Siwan
Summary
Dynamic banking professional with extensive experience at State Bank of India, excelling in branch operations and customer service. Proven ability in credit risk management and relationship building, enhancing customer satisfaction and operational efficiency. Adept at multitasking and leading teams to achieve strategic goals in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
State Bank of India
Siwan
04.2024 - Current
- Managed daily operations to ensure smooth banking services for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in implementing new banking policies to enhance operational efficiency.
- Maintained up-to-date knowledge of bank products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Associate
State Bank of India
01.2016 - Current
- Processed customer transactions efficiently using banking software
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Implemented strategies to take advantage of new opportunities.
Education
Bachelor's degree - Geography
Jai Prakash Vishwavidyalaya
Chapra01.2013
Skills
- Branch Banking Operations
- Customer service
- Credit Risk Management
- Customer Support
- Transaction processing
- Relationship management
- Complaints resolution
- Risk assessment
- Team collaboration
- Time management
- Adaptable leadership
- Customer relationship management (CRM)
- Operations management
- Customer service and satisfaction
- Multitasking and organization
- Retail operations
Languages
- English
- Hindi
Current Employer
State Bank of India
Current Position
Assistant Manager
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Bengali
Intermediate (B1)
B1
Timeline
Assistant Manager
State Bank of India
04.2024 - Current
Associate
State Bank of India
01.2016 - Current
Bachelor's degree - Geography
Jai Prakash Vishwavidyalaya