Detail-oriented and customer-focused banking professional with over 4 years and 6 months of experience in branch banking operations. customer service, Cross-selling banking products, and audit Skilled in managing daily operations ensuring compliance, and handling financial portfolios, Currently pursuing CIA certification to further enhance audit and risk management expertise Seeking a dynamic role in a reputed finanalal institution where I can contribute to operational excellence and customer satisfaction.
Hi, I’m
NEHALI DONGRE
Banker
Thane
Summary
Overview
4
years of professional experience
Work History
RBL Bank
Assistant Manager - Service Delivery Ambassador
02.2024 - Current
Job overview
- Managed daily branch operations including deceased claim settlements, locker services, customer notices, and service delivery.
- Assisted walk-in customers and resolved service requests with precision and efficiency.
- Maintained audit readiness, updated daily registers/reports, and ensured regulatory compliance.
- Handled cash counters and supported branch staff in smooth operational functioning.
ICICI Bank
Senior Officer
11.2022 - 01.2024
Job overview
- Delivered seamless customer service and branch-level support for transactions.
- Executed banking operations including RTGS, NEFT, fixed deposits, and account services.
- Maintained MIS reports and ensured accurate data handling in Excel.
- Supported audits and managed customer follow efficiently.
SBI Securities Ltd.
Relationship Officer & Floor Manager
02.2021 - 10.2022
Job overview
- Built and maintained client relationships, promoting satisfaction and retention.
- Guided and trained floor staff, ensuring resolution of customer queries.
- Good knowledge about mutual fund and sourcing demat & trading account.
Education
Welingkar Institute of ManagementMumbai
MBA/PGDM from Operation
University Overview
GPA: 72%
Model College of Science and CommerceMumbai
Graduation
University Overview
GPA: 72.40%
R.K. Talreja College of Arts, Science and Commerce MandirMumbai
CLASS - XU
University Overview
GPA: 66%
Nutan Dyan mandir & Jr. collegeMumbai
CLASS - X
University Overview
GPA: 77.80%
Skills
Banking
Personal Information
Personal Information
Date of Birth: 06/05/00Timeline
Assistant Manager - Service Delivery Ambassador
RBL Bank
02.2024 - Current
Senior Officer
ICICI Bank
11.2022 - 01.2024
Relationship Officer & Floor Manager
SBI Securities Ltd.
02.2021 - 10.2022
Welingkar Institute of Management
MBA/PGDM from Operation
Model College of Science and Commerce
Graduation
R.K. Talreja College of Arts, Science and Commerce Mandir
CLASS - XU
Nutan Dyan mandir & Jr. college
CLASS - X
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