Dilip Singh
Gurgaon
Summary
Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
Gurgaon
09.2022 - 08.2024
- Process customer transactions like NEFT, RTGS, IMPS and service requests within a defined time frame.
- Introduce customers to internet banking, mobile banking, and WhatsApp banking
- Providing financial solutions to customers by offering bank products, providing service to existing and New to bank customers in the branch and adding new customers through referral generation activities and customer visits
- Make sales referrals, suggest alternate channels and cross-sell products and services.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Conduct dozens of bank's routine transactions within time limits and established guidelines cash checks,loan payments, process withdrawals etc.
- Process the KYC Request in the system.
- Customer Due Diligence to onboarding of customer.
- Accepting deposits and giving withdrawal of cash.
- Doing Outward, inward Clearing, Inventory management.
- Processing salary of the employee through ECS.
Senior Collection Executive
SBI Card
Gurgaon
05.2019 - 09.2021
- Create plans and strategies for collecting debts
- Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans
- Prevent repeated payment negligence by working out practical debt payments
- Negotiate settlements to receive payments on certain percentages of debt
- Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer
- Entering data and keeping correct records is a must
- Manage multiple accounts for delinquency and debt collection efforts
- Send out past due notices for delinquent accounts or for missed settlement payments.
- Interacted with customers through phone calls, emails, or letters to collect payments.
- Answered customer questions regarding account discrepancies or problems.
Quality Consultant
Mattsen Kumar Pvt Ltd
Gurgaon
02.2015 - 04.2019
- Write accurate feedback, if applicable, to enthuse performance development at an agent level, and as per client instructions
- Regularly participate in client/internal calibration calls to ensure consistency of scoring & knowledge
- Meet and exceed daily volume and productivity targets
- Participate in various internal/external training programs to continuously hone the required skills and knowledge base
- Successfully clear the client-specific training and ensure all subsequent updates are well understood & implemented.
Collection Associate
Serco BPO Pvt Ltd.
Gurgaon
01.2013 - 02.2015
- Contact customers who have outstanding debts and negotiate payment plans
- Ensure that customers make payments on time
- Maintain accurate records of all collections activity
- Communicate with other departments as needed.
Education
Post - Graduate in Diploma Computer Application - Computer And Information Sciences
Society Information Technology Development
Patna, Bihar 06-2012
Bachelor of Arts Geography Hons. -
Lalit Narayan Mithila University
05.2010
10+2 Science -
BSEB
05.2007
10th All subjects -
BSEB
05.2005
Skills
- Portfolio Management
- CASA Sales
- Third Party Product sales
- Product and service knowledge
- Customer Due Diligence
- Branch Banking Operations
- KYC Processing
- Invoice Processing
- P2P Processing
- Inventory Management
- Business Development
- Attention to detail
- Cash Handling
- Personal Banking
- Cross Sales
- Critical Thinking
- Client Relationship Management
- Anti -Money Laundering
- Interpersonal skills
- Customer relationship management
Certification
Specified Person for a Insurance, IRDAI, 12/31/23
Hobbies and Interests
- Listening music
- Web surfing
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Assistant Manager
Axis Bank
09.2022 - 08.2024
Senior Collection Executive
SBI Card
05.2019 - 09.2021
Quality Consultant
Mattsen Kumar Pvt Ltd
02.2015 - 04.2019
Collection Associate
Serco BPO Pvt Ltd.
01.2013 - 02.2015
Post - Graduate in Diploma Computer Application - Computer And Information Sciences
Society Information Technology Development
Bachelor of Arts Geography Hons. -
Lalit Narayan Mithila University
10+2 Science -
BSEB
10th All subjects -
BSEB