Chhavi Bhaskar Basra
Product Manager
New Delhi
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. An organized and efficient leader focused on creating a positive travel experience around. Brings in-depth knowledge of 12 years in Travel Industry, along with superb problem solving and conflict resolution capabilities. Skilled leadership qualities experience in the airline, OTAs, aviation industry, & IATA basic. Familiar with Amadeus GDS. Knowledge of Agile, Scrum methodology in Project management, Process mapping, Excel, Charts. Certified in Google project management professional from Coursera.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Assistant Manager
Resbird Technologies Pvt. Ltd
03.2022 - Current
- Support online travel agencies with technical and functional knowledge
- Gather requirement from online travel agencies and procure them
- Identify and quantify opportunities for automated process enhancements and improvements
- Interface with clients and gain understanding of requirements/ processes through meetings and discussions for new developments/ enhancements
- Provide overall business and system analysis and design support for the project/ product
- Project kick-off meetings with internal teams and clients to understand project deliverables and timelines
- Review questionnaires and ask for clarifications from client in order to fulfill the requirement
- Prepare use cases and Functional Flows/ Design Document for use by product management
- Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes both pre and post production
- Partner with all internal stakeholders to help drive the business inform and support prospective customers
- Provide functional expertise to sales and support teams
- Analyse existing customer systems – identify customer specific needs and requirements
- Recommend solutions using Amadeus products
- Provide functional and process recommendations, support information sharing and collaboration within the team.
Subject Matter Expert
Resbird Technologies Pvt. Ltd, Amadeus HelpDesk
Kunj
11.2013 - 03.2022
- Assign cases to backend team
- Product activation and Implementation also do testing for any new enhancement
- Support backend team to resolving the queries
- Prepare offline training document and give training to new joiners
- Handle Agency Migration, migrate the agencies from other GDS to Amadeus
- Handle Web Services query
- Own/ team work reports share on daily basis
- Handle travel agent queries related to office profile, agencies set ups, back office (Invoice),
- Ticket quota (Agency ticketing activation, default ticketing, resume ticketing, BSP link and BSP admin)
- Also, Handle ADM (PNR, Ticketing and Fare) cases and No-Rec
- Cases (un-synchronized PNRs of Air, Hotel etc.) to liaise with Airline and our central team to resolve such cases.
CC Executive
Resbird Technologies Pvt. Ltd, Amadeus HelpDesk
07.2011 - 11.2013
- Handle inbound reservation and ticketing calls
- Deal with all travel agents regarding their queries related to Air, ticketing, hotel, car, insurance and technical, provide solutions to them over the call
- Escalate their issues to the concern team, if required
- Handle online /no-rec cases reported by online staff, which includes cases investigation/ escalation regarding queries related to no-rec, fares, air, and hotel issues and further investigating the same to find out the root cause and solution
- Coordinate with the airlines, hotel etc
- Via emails and outbound calls
- Handling birdres calls and emails and the pending cases reported by the online team
- Birdres queries: related to rail, LCC carriers
Bird Informative System
Kingfisher Airlines
Gurugram
07.2010 - 07.2011
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BA -
Delhi University
04.2016 - 04.2019
Higher Secondary -
Central Board of School Education
04.2006 - 04.2007
Matriculation -
Higher Secondary Central Board of School Education
04.2004 - 04.2005
Skills
SOAP and XMLs
undefinedCertification
Certificate of distinction from Amadeus for completing the course of “Enter The World Of
Additional Information
- Accomplishments , Global Annual Award in 2020 –
- For successfully completing COVID request Fast execution award in Q2 2020 –
- For completing end to end process of all cross functional teams People Development award from Q1 2019
- Best Performance & Team award: For Q4 2018
Timeline
Google Project Management: Specialization Certificate – Delhi – 2022
08-2022
Assistant Manager
Resbird Technologies Pvt. Ltd
03.2022 - Current
BA -
Delhi University
04.2016 - 04.2019
Amadeus Help Desk for ACOs
10-2015
Certificate for completing training of “Fare Expert”
07-2014
Subject Matter Expert
Resbird Technologies Pvt. Ltd, Amadeus HelpDesk
11.2013 - 03.2022
Certificate of distinction from Amadeus for completing the course of “Enter The World Of Automated Ticketing"
09-2011
Certificate of distinction from Amadeus for completing the course of “Enter The World Of
08-2011
CC Executive
Resbird Technologies Pvt. Ltd, Amadeus HelpDesk
07.2011 - 11.2013
Bird Informative System
Kingfisher Airlines
07.2010 - 07.2011
Higher Secondary -
Central Board of School Education
04.2006 - 04.2007
Matriculation -
Higher Secondary Central Board of School Education
04.2004 - 04.2005
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