Chhaya Nandyalkar
Summary
Software Development Team Lead with 16+ years of experience at Amdocs, specializing in Intune Endpoint Management and Azure, supporting AT&T Cricket. Proven expertise in managing large-scale Windows and iOS devices, driving device lifecycle and compliance initiatives.
Customer-facing professional with daily engagement and sync meetings with clients, ensuring alignment and smooth delivery. Hands-on experience in managing enterprise tools including SentinelOne, Cisco, ServiceNow, and TeamViewer for device security, network operations, and support.
Experienced leader with a strong track record of managing cross-functional teams, delivering complex projects, and achieving strategic business outcomes. Known for building efficient processes, maintaining high operational standards, and aligning technical solutions with organizational goals. Recognized for a collaborative leadership style, strong communication, and commitment to excellence.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Software Development Team Lead
Amdocs
09.2010 - Current
- Managed enterprise device ecosystem (Windows & iOS) using Intune Endpoint Manager
- Led customer-facing operations for AT&T Cricket with multiple stakeholders
- Managing Onshore and Offsite team
- Driven deployment, compliance and lifecycle management of devices
- Implemented automation using PowerShell and Python scripts
- Streamlined development processes, improving efficiency and reducing project timelines.
- Led cross-functional teams to deliver software solutions aligned with client needs.
- Collaborated with stakeholders to define project scope, objectives, and deliverables.
- Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance.
- Incorporated cybersecurity priorities into development projects to reduce potential liability and increase customer security.
- Reduced deployment time by automating continuous integration and delivery pipelines.
- Increased customer satisfaction by addressing user feedback in a timely manner and incorporating improvements into future releases.
- Empowered team members by providing guidance, mentorship, and constructive feedback on their work.
- Successfully led multiple simultaneous projects from inception to completion, demonstrating exceptional multitasking capabilities.
- Drove process improvements within the team, resulting in more efficient problem-solving approaches.
- Promoted a culture of innovation within the team, fostering an environment where new ideas were encouraged and explored.
- Tested and deployed scalable and highly available software products.
Education
Bachelor's Degree -
Gogte College of Commerce
01-2009
Skills
- Microsoft Intune Endpoint Management
- Microsoft Azure platform expertise
- PowerShell automation
- Experienced in Python programming
- People Management
- Incident Management
- Release Management
- Team leadership
- Stakeholder partnership
- Effective communication
- Troubleshooting complex issues
Accomplishments
- Selected for an onsite assignment in the USA to support migration, collaborating directly with the client and ensuring seamless execution
- Awarded 3 times in AT&T Town Hall for outstanding performance
- 20+ automations delivered to reduce manual efforts using PowerShell scripts and Python
- Designed and developed AURA AI Agent to automate deployment monitoring, reporting, and issue remediation Led multiple automation initiatives using PowerShell and Python, reducing manual effort and improving operational efficiency
- Automated compliance tracking and device validation processes for large-scale device environments Improved deployment visibility and reduced turnaround time through automation-driven insights and reporting
- Got Appreciation from the customer for Automations
- Selected to share success stories across Amdocs
- Nominated speaker for International Women’s Day
- Led Gen AI awareness initiative across Amdocs India
- Leading Gen AI Forums
- Leading Women’s Forum initiatives
- Engaged in CSR activities
Certification
- AZ-900 Certified
- Completed RHEL System Administration (Linux) Course
- Cursor Internal Certification
Additional Information
Holding US B1/B2 VISA (VALID)
Travelled to USA (Atlanta, Georgia) to support critical migration activities
Timeline
Software Development Team Lead
Amdocs
09.2010 - Current
Bachelor's Degree -
Gogte College of Commerce