Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Chhayank Soni

New Delhi

Summary

An Experienced professional to be in the field of E-Commerce business. Have been a part of Logistics Supply Operations, Sales and Account Management. A skilled professional in managing Teams and has in depth experience about customer satisfaction, E-commerce logistics and Team Management.

Motivated and resourceful Supply Chain Specialist with over 6 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.

Highly-motivated employee to serve 9 years experience with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Lead Hubs Operations and Supply Manager

FLIPKART
09.2022 - Current
  • Manage the complete Hub Operation making sure that customer orders are processed within the guardrail
  • Managing 80-100 people ensuring that operations run smoothly and metrics are achieved
  • Managing vendors/transportation is another important activity which is linked to material Inbound & outbound
  • Managing and Responsible for Hub Operations to achieve all the matrix given by the Management
  • Analysing Hub level daily performance, managing roaster of team members
  • Solving day to day operational issues
  • Vendor management/Coordination with business, transportation
  • Ensuring Inventory Hygiene & losses Reco
  • Control attrition/Attendance & leave management
  • Trained & coach people.

Lead Associate/Fleet Operation Head (Supply Chain Operations)

ZOMATO LIMITED
04.2018 - 04.2022
  • Presently working as a Cluster Manager, operations
  • Handling 32 cities in UP East/West/2 (M.P), West/2 (Gujarat) travelled many cities as well for launching Zomato
  • Logistics Management - Dealing with the logistics teams across the cluster for smooth delivery of each order
  • The responsibilities include Assignment of Delivery Partners and managing them for end to end successful delivery of each order
  • Catering to the issues faced by the delivery partners to increase the utilization for efficient delivery of orders per hour
  • Increasing hired % out of total leads coming to center & minimizing QC filed cases in new hired numbers
  • Building exclusive communication channel for dialogue communication and strong engagement with the localities to manage logins in the locality on daily basis
  • Retention of New Hired Fes to minimize the churn rate
  • Driving Cluster Cities Serviceability Metrics
  • Owning and Managing set of localities/Cities serviceability metrics falling in the cluster with the delegated team of Field Support People
  • Managing and Implementation of Zonal Hiring and OB as per the demand projection
  • Managing CPO (Cost per Order) and EPH (Earning per Hour) of the supply fleet
  • Delivery Partner and Merchant Logistics Escalation Management
  • Driving on ground Situation and Managing Logins in the owned localities
  • To review the certain task list on daily and weekly basis that is Shutdown (Daily & per Meal slot wise), CPO (per carrier), Rider Chum (WPW & WO3W), Log Rejections, Hygiene Metrics (KPT, PUD & ADT), Active DP WOW increase and Sat/Sun Active % (Cohort Level Actions)
  • Creating the reports on daily and weekly basis for better analysis
  • Performing the RCA and creating the policy as per the requirement of the different teams to enhance their efficiency
  • Team management, performance appraisal, providing feedback and improving their capability
  • Effective working on timely closure of projects, revenue generation and conversion
  • Monitoring the competitor activities to steer clear from any catastrophic losses
  • Account Management - The key responsibilities include managing a team of 80 employees in the Central Account Management and Sales Team which deals with managing about 30000+ accounts including managing and strategizing the growth of the accounts with respect to Order Growth, Visibility and Rejection Control
  • Order through Rate (OTR) analysis and work out ways and means to improve the GMV which ultimately is responsible for order and business development for Zomato.

Process Associate

ENCORE CAPITAL (MIDLAND CREDIT LIMITED)
02.2017 - 04.2018
  • Develop and implement a plan to inform stakeholders of Library System Activities
  • Develops programs for Trustee Workshops
  • Assists member libraries with advocacy
  • Represents Library System to media and community
  • New Activity Dr
  • Activity for Customer Relationship
  • Continues 5 times Best Service Award Winning in Maharashtra.

Officer (Ground Crew) - Operations

INTER-GLOBE AVIATION LTD
02.2015 - 07.2016
  • Managing a team of approximately 100 employees
  • Establish & implement departmental policies, goals, objectives & procedures
  • Ensuring compliance to environmental health & safety goals & objectives
  • Handing team in busy work environment.

Launch Expert

ZOMATO MEDIA PRIVATE LIMITED
  • Launched 28 cities across North India to increase the foothold of Zomato including Tier-1 to Tier-3 cities
  • Made sure that the launches remained within a defined timespan to create efficiency in financial as well operational matters
  • Delivered a free flowing structure of launch for 10 months which further helped me lead the PAN-North launch of C-500 Cities in Zomato
  • Driving on the ground to tackle the on time problem.

Education

MBA in Supply Chain -

SGV University

BMIS (Business Management Information System) -

NIIT

GRADUATION- Bachelors of Commerce -

Delhi University (SOL)

Higher Senior Secondary -

CBSE Board

Senior Secondary -

CBSE Board

Skills

  • Deft in handling priorities, with a bias for action and genuine interest in personal and professional growth and development
  • Highly projective with an analytical blend of mind and problem solving ability
  • An enterprising individual with good interpersonal skills and willingness to learn
  • Basic and advanced excel skills like Pivot Table, Functions
  • Expertise in directing organization in the visioning of a marketing and sales strategy creating brand value and maximizing the brand's share of market determining strategic business directions and executing the plans

Personal Information

  • Date of Birth: 09/28/91
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Lead Hubs Operations and Supply Manager

FLIPKART
09.2022 - Current

Lead Associate/Fleet Operation Head (Supply Chain Operations)

ZOMATO LIMITED
04.2018 - 04.2022

Process Associate

ENCORE CAPITAL (MIDLAND CREDIT LIMITED)
02.2017 - 04.2018

Officer (Ground Crew) - Operations

INTER-GLOBE AVIATION LTD
02.2015 - 07.2016

Launch Expert

ZOMATO MEDIA PRIVATE LIMITED

MBA in Supply Chain -

SGV University

BMIS (Business Management Information System) -

NIIT

GRADUATION- Bachelors of Commerce -

Delhi University (SOL)

Higher Senior Secondary -

CBSE Board

Senior Secondary -

CBSE Board

Similar Profiles

CREATE PROFILE
Chhayank Soni