Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Tools
Disclaimer
Timeline
Generic
CHIDANANDA M

CHIDANANDA M

Bangalore

Summary

Strategic Senior Advisor recognized for exceptional productivity and efficiency in task execution. Expertise in policy development, stakeholder engagement, and strategic planning. Proven ability in communication, problem-solving, and adaptability, driving team success and organizational growth.

Overview

10
10
years of professional experience

Work History

Senior Advisor

First Source Solutions Private Ltd.
Bangalore
08.2022 - 08.2025
  • Handle inbound/outbound voice calls from UK customers.
  • Resolve customer queries regarding products, services, billing, or technical support.
  • Maintain high levels of customer satisfaction and service quality.
  • Follow standard operating procedures and call scripts where necessary.
  • Accurately document interactions in the CRM system.
  • Meet performance targets such as call handling time, customer satisfaction, and quality assurance.
  • Escalate unresolved issues to the appropriate department/team.

Senior Advisor

Deluxe Entertainment Distribution India Pvt Ltd.
05.2019 - 02.2021
  • Manage end-to-end distribution of physical and digital media assets, including feature films, trailers, TV episodes, and promotional content.
  • Coordinate with internal departments such as mastering, quality control, localization, and client services to ensure timely delivery of content.
  • Ensure content meets technical specifications and delivery standards required by clients, cinemas, broadcasters, and streaming platforms.
  • Track and manage distribution workflows using digital tools and asset management systems (e.g., Deluxe’s proprietary platforms).
  • Monitor and troubleshoot delivery issues, escalating technical or operational problems as needed to ensure service continuity.
  • Handle time-sensitive release schedules, ensuring that all content is delivered accurately and on deadline.
  • Maintain accurate documentation and reporting, including delivery logs, metadata records, and shipment tracking.
  • Implement quality checks to ensure all distributed assets meet Deluxe's and client quality standards.
  • Support live event or theatrical releases, including coordination of last-minute updates or emergency redelivery.

Senior Advisor

Concentrix
07.2018 - 01.2019
  • Respond to customer queries related to billing, payments, invoices, refunds, and subscriptions via live chat.
  • Investigate and resolve disputes, overcharges, or failed transactions in a timely and professional manner.
  • Escalate complex issues to the billing or finance team when necessary, while maintaining ownership of the case.
  • Guide customers through self-service tools and explain charges or billing processes clearly.
  • Maintain up-to-date knowledge of company billing policies, pricing, and promotions.
  • Document interactions and resolutions accurately in the CRM system.
  • Meet or exceed KPIs such as response time, resolution time, customer satisfaction, and chat quality.
  • Handle multiple chat conversations simultaneously with a high degree of accuracy and professionalism.
  • Work closely with other departments (technical support, sales, finance) to ensure prompt resolution of customer issues.

Advisor

[24]7 Private Limited
05.2015 - 06.2018
  • Handling Customer Escalation.
  • Resolving customers' concerns.
  • Reviewing daily/ weekly reports maintained by the management.
  • Creating a customer order in CRM.
  • Check & reply all E-mail on daily basis, in order to make sure that no mail remains non-responded by the end of the business day.
  • Flexible in rotational shifts.
  • Worked in round the clock shifts.

Education

B.COM - Business Administration And Management

Capital University
Koderma, Jharkhand
07-2022

PUC -

Sheshadripuram Pre University College
Karnataka
01.2010

S.S.L.C -

Sheshadripuram Boys High School
Bangalore
01.2007

Skills

  • Customer service
  • Workflow management
  • CRM management
  • Performance analysis
  • Issue escalation

Hobbies and Interests

  • Gaming
  • Traveling
  • Photography
  • Social Service

Languages

  • English
  • Kannada

Personal Information

  • Father's Name: B.C. Mahadevaiah
  • Date of Birth: 09/26/91
  • Gender: Male
  • Marital Status: Married

Tools

  • Freshdesk
  • Zendesk Chat
  • LivePerson
  • Intercom
  • Genesys Cloud
  • Zoom / Google Meet / Microsoft Teams

Disclaimer

  • The information included in this resume is true and complete to the best of my knowledge

Timeline

Senior Advisor

First Source Solutions Private Ltd.
08.2022 - 08.2025

Senior Advisor

Deluxe Entertainment Distribution India Pvt Ltd.
05.2019 - 02.2021

Senior Advisor

Concentrix
07.2018 - 01.2019

Advisor

[24]7 Private Limited
05.2015 - 06.2018

B.COM - Business Administration And Management

Capital University

PUC -

Sheshadripuram Pre University College

S.S.L.C -

Sheshadripuram Boys High School

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CHIDANANDA M