CHIDANANDA M
Bangalore
Summary
Strategic Senior Advisor recognized for exceptional productivity and efficiency in task execution. Expertise in policy development, stakeholder engagement, and strategic planning. Proven ability in communication, problem-solving, and adaptability, driving team success and organizational growth.
Overview
10
10
years of professional experience
Work History
Senior Advisor
First Source Solutions Private Ltd.
Bangalore
08.2022 - 08.2025
- Handle inbound/outbound voice calls from UK customers.
- Resolve customer queries regarding products, services, billing, or technical support.
- Maintain high levels of customer satisfaction and service quality.
- Follow standard operating procedures and call scripts where necessary.
- Accurately document interactions in the CRM system.
- Meet performance targets such as call handling time, customer satisfaction, and quality assurance.
- Escalate unresolved issues to the appropriate department/team.
Senior Advisor
Deluxe Entertainment Distribution India Pvt Ltd.
05.2019 - 02.2021
- Manage end-to-end distribution of physical and digital media assets, including feature films, trailers, TV episodes, and promotional content.
- Coordinate with internal departments such as mastering, quality control, localization, and client services to ensure timely delivery of content.
- Ensure content meets technical specifications and delivery standards required by clients, cinemas, broadcasters, and streaming platforms.
- Track and manage distribution workflows using digital tools and asset management systems (e.g., Deluxe’s proprietary platforms).
- Monitor and troubleshoot delivery issues, escalating technical or operational problems as needed to ensure service continuity.
- Handle time-sensitive release schedules, ensuring that all content is delivered accurately and on deadline.
- Maintain accurate documentation and reporting, including delivery logs, metadata records, and shipment tracking.
- Implement quality checks to ensure all distributed assets meet Deluxe's and client quality standards.
- Support live event or theatrical releases, including coordination of last-minute updates or emergency redelivery.
Senior Advisor
Concentrix
07.2018 - 01.2019
- Respond to customer queries related to billing, payments, invoices, refunds, and subscriptions via live chat.
- Investigate and resolve disputes, overcharges, or failed transactions in a timely and professional manner.
- Escalate complex issues to the billing or finance team when necessary, while maintaining ownership of the case.
- Guide customers through self-service tools and explain charges or billing processes clearly.
- Maintain up-to-date knowledge of company billing policies, pricing, and promotions.
- Document interactions and resolutions accurately in the CRM system.
- Meet or exceed KPIs such as response time, resolution time, customer satisfaction, and chat quality.
- Handle multiple chat conversations simultaneously with a high degree of accuracy and professionalism.
- Work closely with other departments (technical support, sales, finance) to ensure prompt resolution of customer issues.
Advisor
[24]7 Private Limited
05.2015 - 06.2018
- Handling Customer Escalation.
- Resolving customers' concerns.
- Reviewing daily/ weekly reports maintained by the management.
- Creating a customer order in CRM.
- Check & reply all E-mail on daily basis, in order to make sure that no mail remains non-responded by the end of the business day.
- Flexible in rotational shifts.
- Worked in round the clock shifts.
Education
B.COM - Business Administration And Management
Capital University
Koderma, Jharkhand07-2022
PUC -
Sheshadripuram Pre University College
Karnataka01.2010
S.S.L.C -
Sheshadripuram Boys High School
Bangalore01.2007
Skills
- Customer service
- Workflow management
- CRM management
- Performance analysis
- Issue escalation
Hobbies and Interests
- Gaming
- Traveling
- Photography
- Social Service
Languages
- English
- Kannada
Personal Information
- Father's Name: B.C. Mahadevaiah
- Date of Birth: 09/26/91
- Gender: Male
- Marital Status: Married
Tools
- Freshdesk
- Zendesk Chat
- LivePerson
- Intercom
- Genesys Cloud
- Zoom / Google Meet / Microsoft Teams
Disclaimer
- The information included in this resume is true and complete to the best of my knowledge
Timeline
Senior Advisor
First Source Solutions Private Ltd.
08.2022 - 08.2025
Senior Advisor
Deluxe Entertainment Distribution India Pvt Ltd.
05.2019 - 02.2021
Senior Advisor
Concentrix
07.2018 - 01.2019
Advisor
[24]7 Private Limited
05.2015 - 06.2018
B.COM - Business Administration And Management
Capital University
PUC -
Sheshadripuram Pre University College
S.S.L.C -
Sheshadripuram Boys High School
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