Results-driven professional with 5 years of expertise in AI technology and analytics, leading successful teams and projects. Achieved a 5% cost savings in 3 months and a 30% productivity increase in 6 months through process automation. Effectively managed 20 stakeholders across 5 projects, resulting in significant improvements in customer satisfaction.
Hi, I’m
Chidri Prajwal
Bengaluru
Summary
Overview
5
years of professional experience
3
Certification
Work History
Quantiphi Analytics Solutions Pvt Ltd
Associate Engagement Manager
2023.10 - Current (11 months)
Job overview
- Achieved a consistent 60% margin for a prolonged 1-year Contact Centre Transformation project.
- Improved customer experience by 30% through well-defined customer journeys using Conversational AI.
- Reduced turnaround time by 20% for customers visiting
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
Quantiphi Analytics Solutions Pvt Ltd
Senior Business Analyst
2021.04 - 2022.10 (1 year & 6 months)
Job overview
- Created effective conversation flows by gathering techno-business requirements.
- Managed 23 projects in parallel with teams ranging from 10 to 20 members.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Quantiphi Analytics Solutions Pvt Ltd
Business Analyst
2021.04 - 2022.10 (1 year & 6 months)
Job overview
- Achieved account growth of 3 Google Cloud projects in the educational sector.
- Provided support and team management for the Insurance domain client.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Infosys Limited
Senior Systems Engineer
2018.07 - 2021.04 (2 years & 9 months)
Job overview
- Achieved 0 downtime migration from a lower server version to a higher version.
- Coordinated with stakeholders to design and develop high-end Java Spring based microservice applications.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Developed AI based smart virtual assistant to resolve questions of project managers, account stakeholders.
Education
Liverpool John Moores University
Masters in Machine Learning and Artificial Intelligence
08.2023
University Overview
International Institute of Information Technology Bangalore, Karnataka
PG Diploma in Machine Learning and Artificial Intelligence
01.2020
University Overview
RNS Institute of Technology Bangalore, Karnataka
Bachelor of Mechanical Engineering
07.2018
University Overview
Skills
- Project Management
- Google Cloud Platform - Conversational AI
- Techno Business Client Interaction
- Problem Solving and Critical Thinking
Certification
- Google Cloud Certified - Associate Cloud Engineer
- Professional Scrum Master 1
Accomplishments
Accomplishments
- Think Tank - Awarded for most unique and innovative employee in a quarter at Quantiphi
- Consider It Done - Side Kick Salute Awarded for extended support to cross functional teams and delivered tasks with high accuracy
- Tech Champion - Awarded for proven capabilities to work accross different technologies irrespective of previous background at Infosys
Timeline
Associate Engagement Manager
Quantiphi Analytics Solutions Pvt Ltd
2023.10 - Current (11 months)
Senior Business Analyst
Quantiphi Analytics Solutions Pvt Ltd
2021.04 - 2022.10 (1 year & 6 months)
Business Analyst
Quantiphi Analytics Solutions Pvt Ltd
2021.04 - 2022.10 (1 year & 6 months)
Senior Systems Engineer
Infosys Limited
2018.07 - 2021.04 (2 years & 9 months)
Liverpool John Moores University
Masters in Machine Learning and Artificial Intelligence
International Institute of Information Technology
PG Diploma in Machine Learning and Artificial Intelligence
RNS Institute of Technology
Bachelor of Mechanical Engineering
- Google Cloud Certified - Associate Cloud Engineer
- Professional Scrum Master 1
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