Chidrupa Shiva
Hyderabad
Summary
Senior service engineer with over eight years of experience in field service and customer support for analytical instrumentation. Expertise in production installation, validation, commissioning, troubleshooting, calibration, and preventive maintenance of high-end laboratory instruments. Demonstrated success in enhancing customer satisfaction and generating service revenue in regulated environments.
Overview
8
8
years of professional experience
Work History
Senior Service Engineer
Indifoss Analytical Pvt. Ltd.
Hyderabad
11.2020 - Current
- Perform onsite installation, validation, and commissioning of analytical instruments.
- Diagnose and resolve instrument breakdowns to minimize downtime.
- Execute preventive maintenance services as per schedules and compliance standards.
- Generate service revenue by promoting and managing AMCs.
- Deliver onsite technical training to customers.
- Maintain CRM records and support KPI assessments.
- Develop and maintain service and technical documentation.
Service Engineer
Elico Pvt. Ltd.
Hyderabad
01.2018 - 01.2020
- Contributed to production and integration of analytical instruments.
- Developed practical skills in field installation service operations and customer assistance.
Education
Bachelor of Engineering - Electronics & Instrumentation
Muffakham Jah College of Engineering & Technology
Hyderabad12.2018
Diploma - Electronics & Instrumentation
Government Polytechnic
Hyderabad12.2015
Secondary School -
Oxford Grammar High School
hyderabad12.2012
Skills
- Installation and commissioning
- Preventive and breakdown maintenance
- Troubleshooting and calibration
- Expertise in the analytical instruments production department
- Annual maintenance contracts management
- Customer training and support
- CRM administration and KPI tracking
- Technical documentation skills
- Hands-on experience with FTIR, NIR, UV–Vis, and AAS analytical instruments
- Dairy and food analysis instruments
Personal Information
Date of Birth: 02/18/96
Hobbies and Interests
- Indoor games
- Travelling
Languages
- English
- Telugu
- Hindi
- Kannada
Achievements And Awards
- Third Topper – Electronics & Instrumentation, Osmania University
- Gold Medal awarded by the Hon’ble Vice President of India
- Merit Awards from Osmania University
- Mini Project: Home Automation via Bluetooth
- Major Project: Monitoring of Industrial Parameters & Control of Home Appliances
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Native
Native
kannada
Upper Intermediate (B2)
B2
Timeline
Senior Service Engineer
Indifoss Analytical Pvt. Ltd.
11.2020 - Current
Service Engineer
Elico Pvt. Ltd.
01.2018 - 01.2020
Bachelor of Engineering - Electronics & Instrumentation
Muffakham Jah College of Engineering & Technology
Diploma - Electronics & Instrumentation
Government Polytechnic
Secondary School -
Oxford Grammar High School