Chilukuri Sarath
Hyderabad
Summary
Accomplished Cyber Security Senior Associate at HSBC Software Development Pvt. Ltd., adept in managing privileged access and ensuring compliance. Proven track record in enhancing security postures, with expertise in Active Directory and exceptional problem-solving skills. Collaborated effectively across teams, significantly improving incident handling processes. Quick to adapt to new technologies, ensuring robust cybersecurity defenses.
Overview
9
9
years of professional experience
Work History
Senior Associate Cyber Security
HSBC Software Development Pvt. Ltd.
Hyderabad
03.2020 - Current
- Day-to-day service delivery of information security-related services to the users and business partners via voice, email, or any other workflow as per agreed SLAs.
- Identity and Access Management
- Hands-on experience with Delinea Vault.
- Delinea Secret Server is an enterprise-grade password management solution designed to help organizations securely store, manage, and control access to privileged credentials.
- A TPAM tool plays a crucial role in today’s increasingly connected world, where third-party relationships are common, and securing external access is critical for maintaining an organization's cybersecurity and compliance stance.
- Hands-on experience with TPAM and tool providers in the privileged access management space.
- Monitors and records privileged sessions for auditing and compliance purposes.
- Tracks all actions performed during privileged access to systems to detect suspicious activity.
- Performing user access administration on various platforms (AD, UNIX, and business applications).
- Performing user support operations like account creation, modification, deletion, enabling, disabling, assigning permissions, job role amendments, and password resets, etc.
- RSA token management tasks include the creation, deletion of tokens on the RSA server, replacement of lost RSA tokens, transferring RSA tokens from the current user to a new user, and renewal of RSA tokens when expired.
- Receiving user requests through a ticketing system, 'ServiceNow,' and processing them within agreed SLAs.
- Handling crucial incidents through the incident management procedures, investigation, diagnosis, and resolving the issues within agreed SLAs.
- Collaborated with cross-functional teams to assess security requirements for new projects, providing technical expertise and guidance on security practices.
- Delivered security awareness training and communications to non-technical personnel, effectively educating them on cybersecurity policies across the organization.
- Knowledge of identity and access management, and corresponding processes and technologies.
- Having knowledge of the Proofpoint tool and having implemented and administered Proofpoint solutions for email security, including secure email, spam filters, and advanced protection mechanisms.
- Incident handling and investigation RCA for user issues.
- Actively involved in newly implemented projects and supporting ongoing issues.
- On-call support for critical issues.
L1 Support Executive
Bank Of Baroda
11.2019 - 02.2020
- Reconciliation file system.
- Identify, correct, and advise on the operational issues in client computer systems.
- Identified and resolved several technical issues.
- Pull out bank deposits and withdrawals, and adjust the cash balance as a process of reconciliation.
- Compare the end balances.
- Process of comparing transactions and activity to supporting documentation.
- Modules, testing, and transactions monitoring.
- Escalating issues to the relevant platform team.
Client Associative
e Retail Cyber Tech Pvt. Ltd
06.2018 - 04.2019
- Supported and maintained inventory applications.
- Updated the latest versions, and released modules for bug fixing.
- Ensured that complex defects and problems were resolved through production releases and upgrades.
- Involved in monthly rollouts and publishing applications.
- Install a new setup and test the modules at the client location.
Customer Support
HGS
08.2016 - 03.2018
- Provide the non-voice support for network-related issues.
- Provide the resolution to the user within the SLA.
- Application-related support and quality checks.
- Provide knowledge transfer to new joiners.
Education
B-Tech - computer science
KrishnaMurthy Inst of Technology And Engineering
HyderabadSkills
- Active Directory
- Unix
- Linux
- Oracle
- Windows
- SSH
- Putty
- RSA
- Snow
- MS-DOS
- MS Office
- Hardware
- Networking
- Interpersonal relationships
- Customer service
- Hardworking
- Quick learner
- Adaptive to new technologies
- Deadline management
- Work under pressure
Summary Of Experience
Possessing 7 years of experience in the field of IT infrastructure support and Information security and cyber security domain where planning, implementation, administration, and troubleshooting are involved with multiple platforms of Operating Systems.
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Timeline
Senior Associate Cyber Security
HSBC Software Development Pvt. Ltd.
03.2020 - Current
L1 Support Executive
Bank Of Baroda
11.2019 - 02.2020
Client Associative
e Retail Cyber Tech Pvt. Ltd
06.2018 - 04.2019
Customer Support
HGS
08.2016 - 03.2018
B-Tech - computer science
KrishnaMurthy Inst of Technology And Engineering
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