CHINCHU GOPI
Assistant Professor, Research Associate, Admission Associate, Client Relationship Executive
Kozhikode
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
6
6
years of professional experience
Work History
Client Relationship Executive
Matglober Careers Pvt Ltd
05.2024 - Current
- Delivered exceptional service to high-value clients, fostering trust and long-term loyalty.
- Conducted quarterly business reviews with key accounts for performance evaluation, goal setting, and relationship building purposes.
- Streamlined internal processes through effective communication between sales, operations, finance, and other departments involved in servicing clients'' accounts.
- Boosted customer retention rates by maintaining open communication channels and promptly resolving issues.
Admission Associate
Matglober Careers Pvt Ltd
02.2022 - 04.2024
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training, and professional growth of employees. Developed team communications and information for meetings.
Research Associate
Acadecraft Private Limited Noida, Uttar Pradesh
03.2021 - 12.2021
- Gathered, arranged, and corrected research data to create representative graphs and charts, highlighting results for presentations.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Collaborated with the leadership team to identify relevant questions and determine the best methods of collection.
- Conducted extensive research to provide factual statistics for online study portals, such as study.com.
- Marketing Management utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Assistant Professor
Sree Naryana Guru College of Advanced Studies, Cal
06.2018 - 12.2020
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Education
Master of Commerce - M.com(Finance)
Farook College
Kozhikode, India 04.2001 -
BBA - Business Management
Amrita School of Arts And Sciences ,
Kochi, India 04.2001 -
Skills
Client Retention Strategies
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Client Relationship Executive
Matglober Careers Pvt Ltd
05.2024 - Current
Admission Associate
Matglober Careers Pvt Ltd
02.2022 - 04.2024
Research Associate
Acadecraft Private Limited Noida, Uttar Pradesh
03.2021 - 12.2021
Assistant Professor
Sree Naryana Guru College of Advanced Studies, Cal
06.2018 - 12.2020
Master of Commerce - M.com(Finance)
Farook College
04.2001 -
BBA - Business Management
Amrita School of Arts And Sciences ,
04.2001 -
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