Chinmay Dhapare
Mumbai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager - Procurement & Sales
Xportify Technologies Pvt Ltd
05.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager - Sea Freight Pricing
Magnum Cargo Pvt Ltd
09.2021 - 05.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Business Development Officer
Master Logitech Pvt Ltd
05.2021 - 09.2021
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Assistant Air Export Manager - Pricing
Expo Freight Pvt Ltd
11.2018 - 05.2021
- Designed export strategies to meet project delivery requirements.
- Updated CRM database system with Exporter and Business Model Canvas.
- Business Conversions. Quoting rates in a timely manner, with a goal to achieve minimum conversion ratio of over 70% of the overall queries handled.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Handled pricing and routing for over 50-75 international shipments every month.
- Stayed on top of shipment locations and current status to update offices and customers.
Pricing Officer
Jet Airways Pvt Ltd
04.2016 - 11.2018
- Responsible for Pricing Initiatives for SAARC, Far East and Australia.
- Obtained IATA Certificate with Distinction in Cargo Skills and Procedures. Responsibilities.
- Responsible for Pricing for All Flights from SAARC, Far East & Australia.
- Interact with Regional Sales Heads (Far East & Gulf) & International Sales Head / Sales Teams to set up a Pricing Structure, process for approvals. Obtain market information related to the Region.
- Interact with Pricing Colleagues from other regions to cater to Network Selling
- Monitor agent-wise performance for regional flights & make recommendations for pricing in line with the same in consultation with the Pricing Manager.
- Promote Contract Rates & BSA/CPA pricing strategies to reduce dependence on Adhoc sale.
- Fortnightly reporting of performance with respect to the region, providing information related to LFs (Volume & weight), Yields, Agent-wise performance & other performance parameters to aid decision making.
Customer Service Executive
Sharaf Cargo Pvt Ltd
02.2014 - 04.2016
- Handled shipments pertaining to Delta Airlines Ex-India.
- Follow-up for shipments of Delta Airlines via various gateways on their planning and execution.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Executive and Sales Support
Air France KLM Martin Air Cargo
09.2012 - 02.2014
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Handled Sales and Customer Service for AF-KL-MP Offline Sector - Hyderabad, AP.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Handled UNICEF Shipments for AF-KL-MP Cargo ex-Hyderabad, AP.
Management Trainee
Challenge Logistics Pvt Ltd
10.2011 - 09.2012
- Training provided by the seniors to help understand the basics of Cargo industry.
- Established open and professional relationships with team members which facilitated communication and providing timely response to the customers
- Analyzed customer feedback to identify areas for improvement.
- Gained knowledge of company policies, protocols and processes.
Education
DGR CAT 3 Qualified - Dangerous Goods Regulation For Air/Sea
Tirwin Institute
MumbaiIATA - Cargo Skills And Procedures.
Jet Airways
MumbaiMBA - Human Resource
Indian Institute of Finance And Management
Mumbai07.2011
Bachelor of Commerce - Financial Accounting
M.L. Dahanukar College
Mumbai06.2010
Skills
- Cost Reduction
- Team Motivation
- Project Management
- Sales Strategies
- Strategic Planning
- Orientation and Training
- Staff Development
- Negotiation
- Business Development
- Sales Growth
- Task Delegation
Music
Trained Singer
Timeline
Assistant Manager - Procurement & Sales
Xportify Technologies Pvt Ltd
05.2022 - Current
Assistant Manager - Sea Freight Pricing
Magnum Cargo Pvt Ltd
09.2021 - 05.2022
Business Development Officer
Master Logitech Pvt Ltd
05.2021 - 09.2021
Assistant Air Export Manager - Pricing
Expo Freight Pvt Ltd
11.2018 - 05.2021
Pricing Officer
Jet Airways Pvt Ltd
04.2016 - 11.2018
Customer Service Executive
Sharaf Cargo Pvt Ltd
02.2014 - 04.2016
Customer Service Executive and Sales Support
Air France KLM Martin Air Cargo
09.2012 - 02.2014
Management Trainee
Challenge Logistics Pvt Ltd
10.2011 - 09.2012
DGR CAT 3 Qualified - Dangerous Goods Regulation For Air/Sea
Tirwin Institute
IATA - Cargo Skills And Procedures.
Jet Airways
MBA - Human Resource
Indian Institute of Finance And Management
Bachelor of Commerce - Financial Accounting
M.L. Dahanukar College
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