Chinmay Korde
Senior IT Support Engineer
Navi Mumbai
Summary
An IT Professional with over all experience around Twelve years, amongst 6 years of experience working with Microsoft 365 services (MS Teams, Skype for business Online, SharePoint Online, OneDrive for Business and Intune). A quality mediator. The Samaritan at work. Handles ambiguity brilliantly. Seeking an opportunity to evolve and utilize my knowledge, skills and abilities to prosper in challenging environment and to pursue a career that ensures personal and professional growth and proves to be helpful to the organization I will be associated with.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Support Engineer
itSoli ltd.
04.2023 - Current
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
- Researched and identified solutions to technical problems.
- Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution.
- Strengthened relationships with clients through consistent follow-ups post-resolution to ensure ongoing satisfaction with support services.
- Provided expert guidance on software usage and best practices to improve client productivity.
- Troubleshooting issues related to On-premise AD
- Creating Polices and pushing them through GPO
- Adding Apps under Intune portal and testing them on the test environment, once the testing is successfully completed, deploy the same in the production environment
- Managing devices in Intune, with the Configuration Policies, Compliance policies etc.
- Managing M365 Admin center
- Generated reports to track performance and analyze trends.
Senior Technical Consultant
Zones
10.2021 - 04.2023
- SME for Microsoft Teams, SharePoint online and OneDrive for Business.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
Technical Consultant
Wipro
03.2017 - 09.2020
- Frontline Engineer for Microsoft Office 365 products (Skype for Business, MS Teams and SharePoint online)
- Handling Skype for Business and MS Teams Queries and issue day-in and day-out
- Ability to work effectively with various organizations in pursuit of problem resolutions ranging from Sign in into Skype for Business to assisting user migration
- Troubleshooting issues related to - Migration of users from on-prems to online, sign in issues, unified messaging, configuring and setting up CQ and AA and also handling certain Direct routing scenarios
- Troubleshooting SharePoint Online related to - Managing permission levels, customizing and implementation of PowerShell commands/script, customizing SharePoint Online Sites using SharePoint Designer (2010, 2013), SharePoint Online Search and Workflows etc
- Troubleshooting OneDrive for Business issues Sync issues and customizing policies for OneDrive for Business using Policy on organizational level etc
- Actively perform the research internally along cooperation with the Team members to isolate and get the resolution delivered in more efficient and timely manner to Microsoft Customers
- Maintain the track of the issues reported and shared resolutions to rectify the issue, to providing quick resolution to Microsoft Customers globally
- Providing key insights about Office 365 support issues, maintenance, administration and other queries.
Aurionpro Solutions Limited
10.2015 - 02.2017
- Installation and configuration of Opti-Q system
- Provided end user support for Opti-Q systems
- Testing and monitor applications and systems
- Application installation and hosting, creating the required environment for testing
- Installation and configuration of KIOSK at client end
- Looking after client issue and delivering solutions
- Analyzing the issue using workflow, configuration and database analytic
- Looking after issues faced to client on technical points and analyzes it and providing solution on same.
Desktop Support Engineer
Systems n Solutions
07.2013 - 09.2015
- Provide end user support working on the internal trading floor local exchanges
- Build configures plus upgrade workstations, laptops, mobile devices
- Troubleshoot, maintain upgrade desktop managed servers
- User provisioning user accounts, mobile devices, VPN, directory permissions
- Evaluate as well as recommend new hardware software technologies or solutions.
Lab Supervisor and Network Administrator
Afton Academy
05.2009 - 06.2013
- Client/server applications development processes and multimedia and Internet technology
- Aid solving computer related problems, such as malfunction, program problems and network issues in the lab
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
- Consult with management to ensure agreement on system principles.
Education
PGDM - IT -
Maharashtra, MIT - Pune
Diploma (Instrumentation) -
Maharashtra, Bharati Vidyapeeth Institute of Technology Kharghar
Navi Mumbai, MaharashtraSSC -
Maharashtra, C. K. T. High School New-Panvel
Skills
System Administration
undefinedProfile
Diploma, Instrumentation, Bharati Vidyapeeth Institute of Technology, Kharghar, Navi Mumbai, Maharashtra, 2012, 53.96%, PGDM-IT, MIT Pune, Pune, Maharashtra, Pursuing, MCSE, A+ Essential and Practical application, MS-700 managing Microsoft Teams, CompTIA A+ Practical Application Certification Exam(220-702), MCSE (track 2008), MCTS Certification
Personal Information
- Date of Birth: 10/05/1991
- Marital Status: Married
Extracurricular Activities
Pursuing Azure AD Program and further certification Certified Workshop course of Computer Architecture & Maintenance
Certification
Teams Administrator Associate
Self Declaration
I hereby declare that the above written are true to the best of my knowledge and belief.
Timeline
Senior Support Engineer
itSoli ltd.
04.2023 - Current
Teams Administrator Associate
03-2023
Senior Technical Consultant
Zones
10.2021 - 04.2023
Technical Consultant
Wipro
03.2017 - 09.2020
Aurionpro Solutions Limited
10.2015 - 02.2017
Desktop Support Engineer
Systems n Solutions
07.2013 - 09.2015
Lab Supervisor and Network Administrator
Afton Academy
05.2009 - 06.2013
PGDM - IT -
Maharashtra, MIT - Pune
Diploma (Instrumentation) -
Maharashtra, Bharati Vidyapeeth Institute of Technology Kharghar
SSC -
Maharashtra, C. K. T. High School New-Panvel
Similar Profiles
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio
Ayoushi SharmaAyoushi Sharma
Science and SST Teacher at SNG International SchoolScience and SST Teacher at SNG International School
Tushar PatelTushar Patel
Deputy Vice President at RtvTech Systems Pvt LtdDeputy Vice President at RtvTech Systems Pvt Ltd