Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Affiliations
Timeline
Generic

Chinmay Rakvi

Mumbai

Summary

Results-driven IT Security Specialist with over six years of expertise in cybersecurity, network security, and proxy server management.

  • Proven ability to enhance system security, reduce vulnerabilities, and optimize IT infrastructure.
  • Adept at leading security initiatives, driving compliance, and implementing advanced security policies for high-performance environments.
  • Recognized for delivering proactive security solutions that minimize threats and strengthen enterprise IT defenses.
  • Seeking a challenging role in cybersecurity, SOC, or IT security management.
  • To leverage expertise in threat mitigation, incident response, and compliance frameworks.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager – IT Security

Teleperformance D.I.B.S
12.2024 - Current
  • Directed end-to-end proxy security operations, ensuring 99.9% uptime and compliance.
  • Engineered advanced Zscaler security policies, reducing cyber threats and unauthorized access.
  • Orchestrated audit compliance initiatives, passing external security audits with a 100% success rate.
  • Led a team in implementing Zscaler policy's strengthening network defenses.
  • Conducted real-time network monitoring and forensic analysis, ensuring rapid threat mitigation.
  • Established processes for monitoring customer satisfaction levels.
  • Coordinated team schedules and managed daily operations for service delivery.
  • Developed training materials and facilitated onboarding sessions for new employees.
  • Assisted in resolving escalated customer issues through effective communication strategies.
  • Conducted regular meetings to align team goals with organizational objectives.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Officer – IT Security

Teleperformance D.I.B.S
12.2022 - 11.2024
  • Directed end-to-end proxy security operations, ensuring 99.9% uptime and compliance.
  • Engineered advanced Zscaler security policies, reducing cyber threats and unauthorized access.
  • Orchestrated audit compliance initiatives, passing external security audits with 100% success rate.
  • Led a team in implementing McAfee ePO & Websense security strategies, strengthening network defenses.
  • Conducted real-time network monitoring and forensic analysis, ensuring rapid threat mitigation.
  • Collaborated with cross-functional teams to streamline communication processes.
  • Resolved conflicts efficiently, maintaining a positive work environment for all employees.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Supervised subordinate staff in carrying out daily duties and activities.

IT Security Engineer

Elegant Network Services & Comprint Pvt Ltd
02.2020 - 11.2022
  • Designed and executed enterprise-wide security policies, ensuring full compliance with IT regulations.
  • Optimized Active Directory and Group Policy settings, enhancing security by 35%.
  • Monitored and analyzed network traffic for potential threats, reducing vulnerabilities by 30%.
  • Provided expert-level troubleshooting & risk assessment for large-scale enterprise IT environments.

Desktop Support Engineer

CMS IT Services Pvt Ltd
mumbai
09.2018 - 01.2020
  • Provided technical support & system optimizations, reducing helpdesk incidents by 25%.
  • Assisted in implementing Windows Server updates & network security policies to enhance security.
  • Strengthened LAN/WAN network performance, ensuring seamless enterprise-wide connectivity.
  • Provided technical support for desktop hardware and software issues.
  • Troubleshot network connectivity issues for users across multiple locations.
  • Documented support requests and resolutions in ticketing system.
  • Educated users on best practices for system security and data protection.

Education

Bachelor of Science - Information Technology

Nirmala Memorial Foundation College
Mumbai
01.2018

Skills

  • Cybersecurity
  • Threat mitigation
  • Zscaler
  • IronPort
  • Websense
  • McAfee ePO
  • Network security
  • Compliance
  • Active Directory
  • Group policy
  • Windows Server
  • Security audits
  • Incident response
  • Risk assessment
  • Security compliance
  • Threat detection
  • SIEM solutions
  • Advanced troubleshooting
  • IT support
  • Proxy security
  • Policy management
  • System monitoring
  • Zscaler security policies
  • Resource allocation
  • Team motivation
  • Effective communication
  • Audit compliance
  • Team leadership
  • Strategic planning
  • Decision-making
  • Multitasking and organization
  • Employee supervision
  • Team collaboration
  • Team building

Certification

  • Zscaler for users, certification in progress
  • Cybersecurity fundamentals, planned

Accomplishments

  • Successfully reduced security incidents by 40% through proactive proxy security enhancements and policy enforcement.
  • Led a team to implement Zscaler security protocols, improving network security compliance by 30%.
  • Optimized Active Directory and Group Policy configurations, enhancing access control and security compliance.
  • Spearheaded enterprise-wide cybersecurity awareness programs, strengthening overall IT security posture.

Languages

  • English, Fluent (Read & Write)
  • Hindi, Fluent (Read & Write)
  • Marathi, Fluent (Read & Write)

Personal Information

Date of Birth: 06/23/97

Affiliations

  • Creating a project plan before beginning the project
  • Communicating with all stakeholders for the project
  • Competition for the migration project on time
  • Resolving escalated issues and providing solutions

Timeline

Assistant Manager – IT Security

Teleperformance D.I.B.S
12.2024 - Current

Officer – IT Security

Teleperformance D.I.B.S
12.2022 - 11.2024

IT Security Engineer

Elegant Network Services & Comprint Pvt Ltd
02.2020 - 11.2022

Desktop Support Engineer

CMS IT Services Pvt Ltd
09.2018 - 01.2020

Bachelor of Science - Information Technology

Nirmala Memorial Foundation College
Chinmay Rakvi