Chinmaya Sahoo
Zonal Operation Manager||Operation Support Manager||Telecom Technical Lead||Utility Expert
Bhubaneswar
Summary
- Over 15yrs Of Experience in Telecom Field.
- 9 years of Ongoing Experience in Passive Domain(Infra Equipments like DG,PIU,SMPS,IPMS,Battery Bank,AC,Transformer).
- 6 years of Experience in Active Domain(BTS,MW,MUX,UBR)
- My comprehensive problem-solving abilities.excellent Analytic skills and ability to deal with people tactfully led to a highest uptime and lowest energy cost and customer satisfying.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Zonal Operation Manager(Senior Manager)
Bharti Airtel
05.2024 - Current
- Representing the Zonal Operation Manager Of Nagaland State for maintaining the 250 nos USOF sites & 100 nos Hexacom Sites.
- Always trying to maintain the best NWA with minimal Energy Consumption & highest Revenue.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operation Support Manager(Assistant Manager)
ATC India Pvt Ltd
2 2024 - 04.2024
- Improved customer satisfaction, addressing concerns and resolving issues promptly.
- Implemented quality control measures, maintaining high standards across all operations functions.
- Maintained a safe working environment by implementing safety protocols and adhering to regulatory compliance requirements at all times.
- Increased operational agility through effective planning, forecasting, risk mitigation strategies.
- Making a bridge between Customer,Field,Circle & HO.
- Doing NWA signoff with Customer and making Reconciliation with IME Partner.
- Presenting all O&M related Circle data to HO.
- Leading the War Room during Nor-wester and other bad environmental challenges to make customer update and satisfy and control outage.
- Facilitated change management initiatives, leading teams through transitions smoothly while minimizing disruptions in operations performance.
- Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements.
- Reduced operational costs with strategic budget management and resource allocation.
- Streamlined operations by implementing efficient processes and workflow improvements.
- Developed strong relationships with vendors to negotiate favorable pricing and contract terms.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
- Established a culture of collaboration among team members that fostered continuous learning and knowledge sharing.
Assistant Operation Manager(Assistant Manager)
Tower Vision India Pvt Ltd.
02.2022 - 2 2024
- Maintaining the Highest Uptime & Reduction Of Energy.
- Doing the Uptime Sign Off with Customer like Airtel,Rjio,VIL,BSNL.
- Diesel Validation & Monthly Beat Plan Preparation.
- Making the Infra Budget Plan For the Financial year.
- Seeking Support from HO for Additional Infra Upgradation.
- EB Bill Validation & updating the same in EB Portal.
- Coordinate with SEB Persons for resolving EB supply Problem.
- Looking For All O&M Compliances like Tech PM,Automation,Alarm,CI Site Visit,E LogBook Filling etc.
- Certifying the OEM invoices like DG AMC,AC AMC,Battery Bank AMC,OOS work.
- Validating the Outage Invoice & Diesel Invoice for our OME Partner.
- Coordinating with field teams for giving technical support.
- PR/PO creation in SAP.
- Monthly Infra Tracker,AMC Tracker,Updating Of DPR,MIS Report & its Circulation to HO.
- Mandatory Monthly Site Visit For High Energy/Frequent Falling/Infra Deficiency Sites.
Utility Lead(Deputy Manager)
Reliance Jio Infocomm Ltd
07.2021 - 01.2022
- Managed Energy & Utilities operation and administration of 1000 integrated cell sites along with 15(Medium Facility) 1 Large Facility under Kendujhar CMP
- Coordinated with all Service Provide Vendor ie all field teams (Cluster manager,Supervisor,Technicians),OEM vendors for ensuring uptime as per MSA & SLA guideline at all sites and managing the P&F cost within laid down limit and implemented the planned activity in region.
- Coordinated with all Infra Provider(IP Colo Team) for Outage Validation & Governance Meet for Rectification Plan.
- Responsible for Operation & Maintenance of all Infra Equipments,carried out the PM,SO7 closing,breakdown attending,DG servicing schedules for overall reliability and safety of all Infra Equipments as per standard process & AMC.
- Fault reduction & Management,P&F,site management from technical perspective,Energy Management,Owner Issue Clearance,data Management etc.
- Fuel reduction from 1 lakh Ltr to 35k ltr per month within 6 months.
- Involved & Planned for BB Enhancement,DG removal,Solar Installation,SMPS modification as per site load etc.
- Took major role & responsibility to make SMPS,Battery Bank,DG Online with ZABIX.
- Responsible for Material movement in SAP.
- Arranged HSE&F and technical training on monthly basis for new joining employee.
Cluster In Charge(Senior Executive)
Indus Towers Ltd-Formerly Bharti Infratel Ltd
09.2015 - 06.2021
- Monthly Preparation Of Beat Plan and Monitoring the execution of the same based on allowed limit.
- Leading entire field team to monitor justified diesel filling and consumption at sites in line to the allowed limit.
- Regular Governance with Diesel Filling Partners for smooth running of sites within the target.
- Tracking Of Month On Month Green sites,more than 90% green sites are done within 2 yrs.
- weekly,Monthly review with technicians to discuss allowed vs achieved limit.
- Coordination with SEB for timely dispute resolution,maximize metered billing,reduction of arrears,reflection of benefits in EB Bills,LPSC benefits through timely payment.
- Drive DCEM correction to ensure DCEM based billing as well as pay out to partners.
- Drive Tablet Filling Process to capture all filling in Portal.
- Training to respective technicians on new process implementation & Execution.
- Drive Alarm & Metering project to achieve 100% Alarm reporting to TOC on every Month.
- Ensured all BB usage up to the mark for Energy Saving.
- Ensured 100% PM Of Sites through Technicians.
- Timely Site Visits to ensured zero break down of assets.
- Ensured safety measures of technicians while working so no accidents should occupy.
- Ensured 99.95% uptime for all Operators.
- Resolved any type of Owner issue at site for smooth Operation.
- Maintaining all O&M Compliances like Tech PM,Site Visit,Alarm,Automation,E Filling etc.
- RCA of Outages & prepare Corrective action plan to avoid repetition.
- Site Visit and closure of punch points and maintain site quality & Process Compliance.
- Facilitating in converting non EB sites to Eb sites.
- Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade/planned event/installation and other operations at site.
- Ensured use of PPE by self and Technicians.
Field Support Engineer(Senior Engineer)
Tata Teleservice Ltd
01.2009 - 09.2015
- A hands on Active Experience in site integration from BTS end,troubleshooting of site problems,routing of microwave link,commisioning,allignment,partially taking care of BSC & MSC.
- Familiar with ZTE BTS(8800,8900),Alcatel Mux(1642,1662,1660,1678),NEC MW(PDH/SDH).
- Experienced in coordination with team members and with management for rapid active project.
- Operation Maintenance & Troubleshooting of BTS,BSC & MSC.
- Experienced & Practical knowledge in Transmission-Both PDH & SDH,Installation,Commisioning & Troubleshooting of MUX & IDU.
- Practical Knowledge in UBR equipments like Primatel,Loop,Radwin etc and providing leaseline to many more brand customers like HDFC Bank,ICICI Bank,SIFY,ORTEL etc.
- Managing all the issues related to sites.
- Maintaining the minimal outage for the sites.
- Responsible for all the spare parts & faulty parts from cluster to the warehouse.
- Always making the PM for both BTS & Transmission for Smooth operation.
- Technical,Operation & Maintenance,switching & project management teams for collecting data and acting as a bridge for all departments.
- point to Point circuit of E1 providing,DS3 and Optical connectivity
- Provisioning of E1 using Local LCT
- day to day Alarm handling & fault rectification doing.
- looking for Fiber Connectivity & Maintenance Part.
Education
Bachelors In Technology - Electronics & Telecommunication Engineering
Biju Pattnaik University Of Technology
Bhubaneswar,Odisha 04.2001 -
Associate of Science - Science Education
Biju Pattnaik College Of Science & Technology
Bhubaneswar,Odisha 04.2001 -
High School Diploma -
Panchayat High School Bijigol
Angul,Odisha 04.2001 -
Skills
To give the best NWA to Customer with minimum Energy Consumption and highest Revenue
Customer Management,Vendor Management,Energy Management,Infra Management,Opex Management,People Management,Diesel Management,EB Management,PIU,SMPS,Battery Bank,DG,Telecom Infrastructure,Operation & Maintenance
Personal details
Personal Details:-
Date Of Birth-13th Jul 1987
Gender-Male
Adress-C/O:Nirakar Sahoo
At:Sijua,Patrapada
Near Doon International School
Timeline
Zonal Operation Manager(Senior Manager)
Bharti Airtel
05.2024 - Current
Assistant Operation Manager(Assistant Manager)
Tower Vision India Pvt Ltd.
02.2022 - 2 2024
Utility Lead(Deputy Manager)
Reliance Jio Infocomm Ltd
07.2021 - 01.2022
Cluster In Charge(Senior Executive)
Indus Towers Ltd-Formerly Bharti Infratel Ltd
09.2015 - 06.2021
Field Support Engineer(Senior Engineer)
Tata Teleservice Ltd
01.2009 - 09.2015
Bachelors In Technology - Electronics & Telecommunication Engineering
Biju Pattnaik University Of Technology
04.2001 -
Associate of Science - Science Education
Biju Pattnaik College Of Science & Technology
04.2001 -
High School Diploma -
Panchayat High School Bijigol
04.2001 -
Operation Support Manager(Assistant Manager)
ATC India Pvt Ltd
2 2024 - 04.2024
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