CHINMAYA SRIVASTAVA

• Managed more that 500 High-Value SMB accounts with the team in SEA
• Oversaw almost 500 Inside Sales accounts for SEA and the Australian (AU) markets
• Led a team of six members based in Singapore (SG), Thailand (TH), and India (IN)
• Identified cross-sell opportunities to drive revenue growth
• Conducted business reviews with key merchants to strengthen relationships
• Collaborated with risk team leaders to highlight and resolve SEA and AU market concerns
• Provided onboarding assistance to new merchants in SEA and AU markets
• Acted as the primary point of contact (POC) for SEA and AU Sales leaders, delivering actionable insights

• Manage the top accounts, which overall involve 50% revenue coverage of the front book SEA market.
• Working with business, risk, and technical stakeholders for the resolution.
• Managed to save $900K revenue loss by recovering from the the loss making merchant
• Accomplishment: Awarded as the Most Valued Player for Q1 2024. Awarded as the Most Valued Player for Q4 2024.

• Oversee bank's resolution process for operational and risk-related queries.
• Managed Yes Bank and continue to business growth by 20% YOY basis
• Coordinated and managed project implementations like Implementation of Signzy product for onboarding merchants for Bank
• Enhanced business procedures through collaboration with internal stakeholders.

• Successfully handled over 200 key accounts in both the HK and AU regions.
• Grew and maintained a client base to maximize revenue.
• Improved the existing risk mitigation matrix, which helped enhance the customer onboarding experience.
• Reduced query resolution TAT by innovative solutions, such as implementing learning from different markets.
• Tracked and analyzed key account trends and identifying opportunities for growth.

• Developed comprehensive business solutions for clients, including brief taking, understanding client requirements, and designing the best possible solution for an enhanced end-user experience.
• Real-time testing and liaising with IT to validate product functionality and additional needs and troubleshoot for bugs for enhanced customer experience.
• Project: Mobile App- Petronas India Loyalty program

• Acquired merchants and on-boarded them
• Provided competition benchmarking for constant product enhancement

• Identifying new client from international market

• Interacting with B2B clients for development Ecommerce website to act as face of the organization for the end users
• Project: 6 Ecommerce Website:

Mumbai International Airport (Pranaam GVK)

Hind Musafir Agency (Bajaj Grpoup)

Esselworld

Esbeda

Spykar

Adlabs Imagica