To excel and to attain new height with my goal achieving performance in professionally managed company that cares for human value ethics, constantly updates myself with latest trends.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Co-Ordinator
DXC Technologies
Noida, UP
09.2012 - Current
Coordinated with systems partners to finalize designs and confirm requirements.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Supervised the work of 15 + team members, offering constructive feedback on their work performance.
Monitored timelines and flagged potential issues to be addressed.
Collaborated with the Account Operations team to achieve the defined result.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Leading Kick Off Meetings from CSC Front in Transitions and Transformation Programs.
Maintain clear mechanisms to communicate project status & change with the project team & other stakeholders.
Functional decomposition Responsible for Efforts Estimation & Risk Management, involving maintaining the IRRs (Issue Risk Registers) & Responsibility Matrix.
Plan and develop Transition Planning work products e.g. Project Definitions (PD), Acceptance Certificates, Project Documentation & SoW, Assist technical team to get project documents review and approved by client .
Responsible for solving problems and requirements by analyzing requirements, Estimations & creating documents;
senior technical analyst
IBM
Noida, UP
03.2010 - 09.2012
Working
with Business Teams to identify new metrics & revise existing metrics
Ensuring
all reports meet the SLA (TAT, Accuracy)
Installed software, modified and repaired hardware and resolved technical issues.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Consistently met deadlines and requirements for all production work orders.
Senior Techinal Associate
HCL Technologies Noida
04.2008 - 07.2010
Responsible for proactively managing & providing
outstanding levels of quality service delivery that are in line with the
organizational standards and client/customer expectations to ensure high
customer satisfaction levels .
Responsible
for entire day-to-day activities covering wide functional areas include maintaining
Daily, Monthly, Weekly, Bi-Weekly & Quarterly Reports and sending it to the
Sr. Management.
Education
High School Diploma - undefined
DAV Public School, Sahibabad
Ghaziabad, UP, India
Bachelor of Arts - English
University of Delhi
New Delhi, DL, India
2005
PGDHR - Post Graduate diploma in Human Resource & Adminstration.
Tata Institute Of Social Sciences
Del, India
2017
O - Level - Computer Application
National Institute of Electronics and Information Technology
Well-versed Remedy 7.1, Service Now & Microsoft Projects.
Area of interest
Reading Editorials, Periodicals & Traveling
Extra-Curricular Activities
Awarded citation on environmental awareness & in debate competition, represented school in track and field event and participated in various competition at school level.
(CHINMOY SRIVASTAVA)
Certification
ITIL V3: Introduction to the
ITIL V3
RIOM-Risk, Issue,
Opportunity Management.
Professional Scrum Foundation: - Scrum in
Practice
·
New Business
Training.
GPMF-Global
Project Management Framework
·
GTMF- Global
Transition Management Framework (GTMF)
·
Project Financials
for Project Managers
·
Monthly Delivery
Assurance Review Guide
·
Completed the training of
Red Hat Enterprise Linux System Admin
Introduction
to Oracle 9i:SQL
Red Hat Linux Essentials & System Administration -
RH033, RH133
Windows 7,
Configuring, Managing and
Maintaining a Microsoft® Windows Server® 2003 Environment
·
Well-versed Remedy
7.1, Service Now & Microsoft Projects.
Timeline
Project Co-Ordinator
DXC Technologies
09.2012 - Current
senior technical analyst
IBM
03.2010 - 09.2012
Senior Techinal Associate
HCL Technologies Noida
04.2008 - 07.2010
High School Diploma - undefined
DAV Public School, Sahibabad
Bachelor of Arts - English
University of Delhi
PGDHR - Post Graduate diploma in Human Resource & Adminstration.
Tata Institute Of Social Sciences
O - Level - Computer Application
National Institute of Electronics and Information Technology