Chinnapareddy Yarrapureddy
Bangalore
Summary
Technical Support Engineer with 5+ years of experience providing expert technical assistance and resolving complex issues for enterprise and consumer clients. Demonstrated proficiency in diagnosing and troubleshooting application and network problems, resulting in minimal downtime and enhanced system performance.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Papaya Global PVT LTD
07.2023 - Current
- Assessed new features of product while building strong foundational knowledge.
- Ran proof-of-concepts for setup, evaluation, and testing of solutions.
- Identified areas for automation based on feedback gathered during testing phases.
- Handled escalations and addressed non-standard requests by monitoring ticket queue.
- Developed thorough documentation alongside configuration standards for clarity.
- Supported team in incident resolution.
- Experience with API integrations and Har file analysis
- Good understanding of DNS, DHCP network terminologies
Technical Support Associate
Tech Mahindra pvt ltd
11.2020 - 03.2023
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Created VPN infrastructure and allowed for secure remote connections.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Technical Support Associate
24/7.ai
07.2019 - 08.2020
- Restored customer broadband service by troubleshooting and repairing complex issues.
- Leveraged networking protocols including TCP, IP, DHCP, DNS, and HTTP to resolve connectivity challenges.
- Set up, configured, and repaired devices to maintain system integrity.
- Swiftly responded to emergencies concerning critical systems or data loss incidents.
- Monitored network traffic while analyzing system logs for potential issues.
- Adopted innovative technologies in broadband services like voice over IP.
Skills
Network security and documentation
WAN and LAN management
Wireless technology
Information technology support
VLAN and routing expertise
Timeline
Technical Support Engineer
Papaya Global PVT LTD
07.2023 - Current
Technical Support Associate
Tech Mahindra pvt ltd
11.2020 - 03.2023
Technical Support Associate
24/7.ai
07.2019 - 08.2020
Similar Profiles
Prashanth CSPrashanth CS
Senior IT Specialist at Papaya Global Pvt. Ltd.Senior IT Specialist at Papaya Global Pvt. Ltd.
Asriel TeichmanAsriel Teichman
Product Marketing Manager at Papaya GlobalProduct Marketing Manager at Papaya Global
Adi BrinAdi Brin
Chief Bookkeeper & Team Lead at Papaya GlobalChief Bookkeeper & Team Lead at Papaya Global
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel
Kannan LKannan L
Service Owner - Identity Global Products at AXA Global Business ServicesService Owner - Identity Global Products at AXA Global Business Services