Summary
Overview
Work History
Skills
Timeline
Generic

Chinnapareddy Yarrapureddy

Bangalore

Summary

Technical Support Engineer with 5+ years of experience providing expert technical assistance and resolving complex issues for enterprise and consumer clients. Demonstrated proficiency in diagnosing and troubleshooting application and network problems, resulting in minimal downtime and enhanced system performance.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Papaya Global PVT LTD
07.2023 - Current
  • Assessed new features of product while building strong foundational knowledge.
  • Ran proof-of-concepts for setup, evaluation, and testing of solutions.
  • Identified areas for automation based on feedback gathered during testing phases.
  • Handled escalations and addressed non-standard requests by monitoring ticket queue.
  • Developed thorough documentation alongside configuration standards for clarity.
  • Supported team in incident resolution.
  • Experience with API integrations and Har file analysis
  • Good understanding of DNS, DHCP network terminologies

Technical Support Associate

Tech Mahindra pvt ltd
11.2020 - 03.2023
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Implemented WAN and LAN designs in multi-datacenter configurations.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.

Technical Support Associate

24/7.ai
07.2019 - 08.2020
  • Restored customer broadband service by troubleshooting and repairing complex issues.
  • Leveraged networking protocols including TCP, IP, DHCP, DNS, and HTTP to resolve connectivity challenges.
  • Set up, configured, and repaired devices to maintain system integrity.
  • Swiftly responded to emergencies concerning critical systems or data loss incidents.
  • Monitored network traffic while analyzing system logs for potential issues.
  • Adopted innovative technologies in broadband services like voice over IP.

Skills

    Network security and documentation

    WAN and LAN management

    Wireless technology

    Information technology support

    VLAN and routing expertise

Timeline

Technical Support Engineer

Papaya Global PVT LTD
07.2023 - Current

Technical Support Associate

Tech Mahindra pvt ltd
11.2020 - 03.2023

Technical Support Associate

24/7.ai
07.2019 - 08.2020

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Chinnapareddy Yarrapureddy