Prakadeesh S
Technical Support
Coimbatore
Summary
Network Engineer & Server Administrator in IT support, enterprise networking, switching, wireless infrastructure, firewall support, and Windows server administration. Skilled in Active Directory, DNS & DHCP, File & Print Servers, VMware/Hyper-V virtualization, backup and restore operations. Proven expertise in troubleshooting complex network and server issues, ensuring high availability, and maintaining secure IT environments.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technical Support Engineer
Fort Rise Business Solution
01.2025 - Current
- Configured and maintained enterprise switches and wireless LAN.
- VLAN Creation and Management, Access/Trunk Port Configuration, Inter-VLAN Routing.
- Managed Windows servers, Active Directory, and VMware/Hyper-V virtual machines.
- Windows Server Installation, Configuration, and Role Management, and Hyper-V Failover Cluster.
- Performed firmware upgrades, backup, and restore operations.
- Handled firewall rule monitoring and traffic support.
- Veeam Backup & Replication Configuration.
- NAS Configuration.
- Maintained network hardware and software and monitored network to support network availability to end users.
IT Support Engineer
Rabwin Industries Private
01.2023 - 01.2025
- Provided IT support for users and resolved hardware/software issues.
- Assisted in network setup, LAN/WAN configuration, and connectivity troubleshooting.
- Managed Active Directory, DNS, and DHCP services.
- Performed routine maintenance on PCs, servers, and network devices.
- Assisted in backups, patching, and basic server administration.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Education
Diploma - Computer Engineering
Christ the King Polytechnic College
SSLC - undefined
Dr. V. Genguswamy Naidu Matric Higher Secondary School
Skills
- Networking and switch management
- VLAN setup and configuration
- Skilled in VLAN management and routing protocols
- Skilled in network addressing and subnet management
- Wireless Access Point configuration & troubleshooting
- Firmware upgrades, configuration backup & restore
- Enterprise Network Monitoring & Troubleshooting
- Server Administration
- Windows Server installation & configuration
- Active Directory user, group & domain management
- Server patching, updates & security hardening
- Backup & restore operations
- VMware / Hyper-V virtual machine management
- IT Support & Troubleshooting
- Desktop, hardware & software troubleshooting
- Printer, network, and peripheral support
- User account management & permissions
- Network connectivity and LAN/WAN support
- Documentation of IT processes and incidents
- Firewall & Security
- Firewall rule monitoring & traffic management
- VPN support (Site-to-Site & Remote Access – IPsec/SSL)
Certification
FortiManager 7.6 Administrator – Self-Paced
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge. Place: Coimbatore | Signature: Prakadeesh S
SOFT SKILLS
- Strong troubleshooting and analytical thinking
- Communication & teamwork
- Time management & responsibility
- Ability to handle production issues
Playing Cricket
Playing cricket has helped me develop strong teamwork, leadership, discipline, and strategic thinking skills. It has improved my ability to work effectively in a team environment, manage pressure, and make quick decisions—skills that are directly applicable in a professional workplace.
Timeline
FCA – FortiGate 7.6 Operator – Self-Paced
11-2025
FortiManager 7.6 Administrator – Self-Paced
10-2025
Technical Support Engineer
Fort Rise Business Solution
01.2025 - Current
IT Support Engineer
Rabwin Industries Private
01.2023 - 01.2025
SSLC - undefined
Dr. V. Genguswamy Naidu Matric Higher Secondary School
Diploma - Computer Engineering
Christ the King Polytechnic College