Chintamani Parab

Provides sustainable and scalable solutions for clinical research and bioinformatics needs

• Lead end-to-end QA programs across 25+ projects, ensuring delivery within defined scope, timelines, and quality benchmarks.
• Manage a team of 20+ QA professionals, including leads and SMEs, with full ownership of delivery, performance, and resource planning.
• Drive project planning activities, including scope definition, timelines, effort estimation, and milestone tracking.
• Implemented Power BI dashboards for real-time project tracking, reducing manual reporting effort, and improving visibility for stakeholders.
• Led automation and process improvement initiatives, enhancing efficiency, and reducing turnaround time.
• Ensure adherence to 95%+ SLA accuracy, while balancing productivity and quality targets.
• Identify and mitigate project risks, proactively addressing bottlenecks, and performance gaps.
• Act as the primary stakeholder interface, SPOC, managing client communication, escalations, and governance calls.
• Conduct project reviews, performance reporting, and continuous improvement planning.
• Coordinate with cross-functional teams (Ops, Tech, BI, IT) to ensure seamless execution.
• Conducted monthly 1:1s, performance reviews, and coaching sessions to improve individual and team outcomes.
• Owned capacity planning and workload distribution, ensuring optimal utilization across projects.
• Implemented structured onboarding and training programs to accelerate new joiner productivity.
• Improved team engagement through feedback mechanisms, recognition initiatives, and team connects.
• Handled performance management, including underperformance correction, and PIP execution.
• Monitored and controlled monthly shrinkage, identifying trends, and implementing corrective actions to improve team availability and efficiency.
• Drove initiatives to reduce attrition and improve team retention, strengthening team stability, and performance continuity.
• Recognized as 'Star Leader' (2x) for leadership and quality delivery excellence.

• Managed QA operations for 28+ projects, leading a team of 25+ QA professionals, including QA SMEs.
• Improved team performance through structured feedback, calibration sessions, and error trend analysis.
• Developed and implemented SOPs, CAPA plans, and quality frameworks.
• Collaborated with Ops and Tech teams to ensure cross-functional alignment and process efficiency.
• Conducted weekly and monthly performance analysis, and generated actionable insights.
• Led client calls and internal governance meetings, ensuring transparency and alignment.
• Mentored senior QAs, and built a future leadership pipeline within the team.
• Initiated team engagement activities to maintain morale and productivity during WFH.

GeBBS Healthcare Solutions is a KLAS-rated leading provider of Revenue Cycle Management services.

• Led a QA team of 12 analysts across multiple healthcare processes.
• Ensured the achievement of quality and productivity targets through regular audits and monitoring.
• Conducted client interactions, calibration meetings, and quality reviews.
• Delivered monthly audit reports and performance dashboards.
• Identified error trends and implemented corrective action plans to improve accuracy.
• Strengthened collaboration between QA and Operations teams.

• Performed quality audits for healthcare claims processing (Indiana University Health project).
• Identified error trends and process gaps, improving overall team performance.
• Delivered structured feedback and coaching to improve associate accuracy.
• Maintaining the work quality, SLA & monthly sample size
• Led weekly quality review sessions with stakeholders.
• Generated daily and weekly performance reports.

• Led a team of 15 AR associates, ensuring productivity and quality targets.
• Managed medical claims resolution across multiple healthcare domains.
• Identified account trends to improve cash flow and resolution rates.
• Participated in client calls and expectation management.

• Managed medical claims for multi-specialty providers, ensuring timely follow-up and revenue collection.
• Coordinated with insurance payers via calls and online portals to check claim status and resolve queries.
• Analyzed denied and pending claims, taking appropriate actions to support faster resolution.
• Maintained accurate documentation of claim updates in internal systems.
• Contributed to reducing claim aging through consistent follow-ups and prioritization.