Vishant Kumar
Gurugram
Summary
Senior Specialist with a strong track record in mentoring teams, conducting in-depth analysis, and implementing innovative solutions. Known for exceptional problem-solving abilities, strong communication skills, and commitment to quality and compliance.
Overview
8
8
years of professional experience
Work History
Quality Assurance Sr. Specialist, MCM Auction
Google Operations Center
06.2022 - Current
- Ensured 100% quality and improved overall customer experiences by conducting audits on tickets submitted by MCMs.
- Performed data analysis and root cause analyses (RCAs) on errors, developing Corrective and Preventive Action (CAPA) plans in collaboration with Operations team to enhance quality and efficiency.
- Engaged with Internal/External stakeholders to resolve product/process queries and prepared data for Business Reviews.
- Generated reports to track performance metrics of team members.
Quality Assurance Senior Specialist, CE
Google Operations Center
06.2022 - 06.2023
- Managed quality queue, SLAs metrics and reporting while solving team's queries daily.
- Ensured streamlined operations by overseeing workflow management, conducting check calibrations and implementing process improvements.
- Developed, maintained, and implemented strategic plans for projects.
- Created detailed reports analyzing project performance data.
Quality Assurance Team Lead - Creative Excellence
Accenture
07.2021 - 05.2022
- Led a team of over 10 Quality Analysts to meet quality parameters and achieve client SLAs & OKRs.
- Collaborated with Campaign Managers and Account Managers to understand their needs for case requests
- Developed interactive presentations for the Business Reviews that effectively communicated quality metrics to clients.
- Implemented corrective action plans based on audit findings and customer feedback.
Quality Analyst - Creative Excellence (GPS)
2COMS Consulting
09.2016 - 06.2021
- Maintained adherence to Google AdWords policies, guidelines, and best practices by consistently delivering high-quality ETAs/RSAs/Ad Extensions for Fortune 500 companies' campaigns.
- Conducted weekly error analysis sessions to enhance cross-team product understanding.
Analyst - Creative Excellence (GPS)
2COMS Consulting
06.2016 - 08.2016
- Achieved effective advertisement content creation for high-profile brands within the Fortune 500 list.
- Increased Efficiencies by utilizing a range of tools including AdWords Editor, Green Tea, Adelphi, and Ms. Excel.
Education
Bachelor of Engineering - Mechanical Engineering
Annamalai University
07-2014
All India Senior School Certificate Examination -
DAV Public School
Hehal, Ranchi05-2009
All India Secondary School Examination -
Pratibha Pallavan Public School
Jehanabad05-2007
Skills
- Google AdWords
- Project Management
- People Management
- Delivering Presentations
- Complex metrics Management
- Data/Report Analysis
- Quality Management
- Root Cause Analysis (5 Whys) / Fishbone Analysis
- QC Tools
- Content Marketing Strategy
- Program Management
- Performance Marketing
- Digital Marketing Management
- Stakeholder Management
- Digital Marketing
- Salesforce CRM
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Quality Assurance Sr. Specialist, MCM Auction
Google Operations Center
06.2022 - Current
Quality Assurance Senior Specialist, CE
Google Operations Center
06.2022 - 06.2023
Quality Assurance Team Lead - Creative Excellence
Accenture
07.2021 - 05.2022
Quality Analyst - Creative Excellence (GPS)
2COMS Consulting
09.2016 - 06.2021
Analyst - Creative Excellence (GPS)
2COMS Consulting
06.2016 - 08.2016
Bachelor of Engineering - Mechanical Engineering
Annamalai University
All India Senior School Certificate Examination -
DAV Public School
All India Secondary School Examination -
Pratibha Pallavan Public School
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