Chintan Joshi
Ahmedabad
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
11
11
years of professional experience
Work History
Team Leader
Rudra Professinal Services Pvt Ltd
Ahmeadabad
04.2021 - Current
- As Relationship Manager for this company, my responsibilities include:
- I have handle the total 26 person in my team with 2 TL.
- Daily Make the Report for all Inquiries.
- Daily base sent the all Re & TL Attendants
- Provide the target as per month & Daily Base
- All give the adjust from re & TL
- All fill the document form customer side.
- Share the all report total make the account & Inquires
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Team Leader
Rudra Professional Services Pvt Ltd
04.2013 - 10.2016
- I have handle the total 9 People in my team
- Worked as a Team Leader For Airtel Broad band Collection Department.
- Worked As a Team Leader & Back end Coordinator With Aircel Mobile Activation Officer & MIS Coordinator
Activation Officer & MIS Coordinator
Idea Cellular
07.2013 - 07.2014
- Worked as a Post paid Activation Officer
- MIS Coordinator In Sales Department.
Education
10th Passed -
01.2009
Skills
- Product Knowledge
- Active Listening
- Problem Solving
- Customer Needs Analysis
- Time Management
- Relationship Building
- Feedback Delivery
- Quality Improvement
- Work Planning
- Complaint resolution
- Teamwork and Collaboration
- Giving Constructive Feedback
- Leadership
Accomplishments
Certified Relationship Manager, 09/2018, FSDM, Mr. Sushil Shirsat (Field Sales Development Manager Gujarat)
Personal Information
- Hobbies: Walking, Cycling, Going to the Gym, Playing Cricket, Lots of Traveling, Watching Movies
- Date of Birth: 08/02/88
- Gender: Male
- Marital Status: Married
Curriculumvitae
CURRICULUM VITAE
Bornplace
Ahmedabad
Languages
English, Hindi, Gujarati
References
Available on request
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Languages
English
First Language
Timeline
Team Leader
Rudra Professinal Services Pvt Ltd
04.2021 - Current
Activation Officer & MIS Coordinator
Idea Cellular
07.2013 - 07.2014
Team Leader
Rudra Professional Services Pvt Ltd
04.2013 - 10.2016
10th Passed -
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