JAGADEESH UDARAJU
Hyderabad
Summary
Results-driven Regional Training Manager experienced in retail sales, leadership, and employee training. Developed high-performing teams and enhanced customer engagement through effective training programs, driving significant sales growth. Specialized in laptop categories, leveraging deep product knowledge to elevate team performance and customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Reliance Digital
Narapally
04.2023 - Current
- Lead and mentor retail sales teams to achieve business objectives and sales targets.
- Conduct regular product knowledge and sales training sessions for employees and promoters.
- Monitor team performance and provide coaching to improve conversion rates and customer satisfaction.
- Coordinate with laptop brand representatives for product launches, promotions, and training programs.
- Support workforce development through onboarding and continuous learning initiatives.
Senior Sales Associate
Reliance Digital
Narapally
08.2019 - 03.2023
- Oversaw laptop category sales across multiple leading brands, driving customer engagement and brand loyalty.
- Delivered product demonstrations and customer consultations.
- Trained newly joined promoters and sales staff on product features, specifications, and sales techniques.
- Assisted store management in executing promotional campaigns, contributing to increased visibility and sales performance.
- Cultivated strong customer relationships, leading to repeat business and consistent positive feedback.
Education
B.Com - Computers
Sangai International University
Manipur 06.2017 - 01.2020
Intermediate -
Narayana Junior College
Hyderabad , India 07.2014 - 03.2017
SSC -
LBM High School
Hyderabad 06.2013 - 04.2014
Skills
- Team Leadership
- Sales Coaching
- Sales training
- Training & Development
- Onboarding
- Performance evaluation
- Customer Engagement
- Sales Analysis
- Presentation Skills
- Stakeholder engagement
- Retail Operations
- Store Operations
- Product knowledge
- Laptop Product Knowledge
- Problem solving
- Training programs
- Leading team meetings
Languages
- Telugu
- English
- Hindi
Technical Knowledge
EXCEL
WORD
POWER POINT
Training
- Conducted onboarding and induction training for new employees and promoters.
- Delivered laptop product knowledge sessions across multiple brands.
- Coached staff on customer engagement, objection handling, and sales closing techniques.
- Assisted in performance improvement initiatives through regular mentoring and feedback.
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Team Leader
Reliance Digital
04.2023 - Current
Senior Sales Associate
Reliance Digital
08.2019 - 03.2023
B.Com - Computers
Sangai International University
06.2017 - 01.2020
Intermediate -
Narayana Junior College
07.2014 - 03.2017
SSC -
LBM High School
06.2013 - 04.2014