Chintan Sanghvi
Senior Release Manager
Mumbai,MH
Summary
Accomplished Senior Release Manager with a proven track record at Barclays Global Service Centre, adept in Release and Risk Management. Excelled in streamlining release processes, enhancing end-user satisfaction, and leading cross-functional teams to exceed project expectations. Skilled in fostering stakeholder relationships and mentoring teams, achieving significant improvements in service quality and efficiency.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Senior Release Manager
Barclays Global Service Centre
Pune
02.2022 - Current
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Coordinated scheduled releases and updates.
- Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
- Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
Release Manager
HCL Technologies
Bengaluru, India
10.2020 - 02.2022
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
- Configure and release software application updates to QA along with Production environments.
- Communicate release details and schedules to the Business as required.
- Manage risks and resolves issues that affect release scope, schedule and quality.
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
- Produce Deployment, Run Books, Implementation Plans and Weekly Release Reporting.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Release Manager
Capgemini Technology Services
Mumbai, India
09.2014 - 10.2020
- Application Release and Deployments on Citrix environment.
- Lead end to end delivery of Core and Business Applications on Citrix environment by managing lifecycle through Packaging- QA, UAT, PROD phases in various cross-technology domains.
- Define and maintain an agreed set of processes and procedures to deliver software releases.
- Work closely with 3rd party suppliers and technical teams to determine delivery approach.
- Manage Release calendar and communication with business, stakeholders with co-ordination of cross-functional teams.
- Hold Release Planning, Go/No go, Pre/Post Implementation Review meetings, Reversion plannig and ensure escalation where appropriate.
- Highlight risk, impacts associated with releases and drive to mitigate it
Service Desk Supervisor
Shreeji Computers
Mumbai, India
01.2012 - 09.2014
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Developed strong relationships with key stakeholders to ensure seamless collaboration between departments.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
Service Desk Supervisor
IT Source Technologies Ltd
Mumbai
07.2009 - 12.2011
- Collaborated with IT management to develop strategic plans for improving overall service quality and efficiency.
- Leveraged ITIL best practices in daily operations to align service desk processes with organizational goals.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Coordinated with other IT teams to ensure seamless integration of new systems and processes, minimizing disruption to endusers.
Education
B.Sc Infrastructure Management System -
Sikkim Manipal University
Mumbai, India 04.2001 -
Skills
Release Management
Change Management
Incident Management
Problem Management
Risk Management
Certification
ITIL
Timeline
Senior Release Manager
Barclays Global Service Centre
02.2022 - Current
Microsoft Certified: Azure Administrator Associate
06-2021
Release Manager
HCL Technologies
10.2020 - 02.2022
Release Manager
Capgemini Technology Services
09.2014 - 10.2020
ITIL
01-2014
Service Desk Supervisor
Shreeji Computers
01.2012 - 09.2014
Service Desk Supervisor
IT Source Technologies Ltd
07.2009 - 12.2011
B.Sc Infrastructure Management System -
Sikkim Manipal University
04.2001 -